We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 366874 results
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Decision Reference DRN-4808847
8 Nov 2024 Bank of Scotland Plc Not upheldBanking and PaymentsDRN-4808847 Complaint Miss N is unhappy that Bank of Scotland plc trading as Halifax didn’t reimburse her after she lost money in what she now believes was a scam Background In October 2020, Miss N came across an advert on social media from a company, referred to here as “Q,” which prom... (2 pages)View decision -
Decision Reference DRN-5064095
8 Nov 2024 NewDay Ltd Not upheldBanking and PaymentsDRN-5064095 The complaint Mrs T complains that NewDay Ltd trading as Aquacard have irresponsibly lent to her. Mrs T is represented by a claims management company in bringing this complaint. But for ease of reading, I’ll refer to any submission and comments they have made as being made b... (4 pages)View decision -
Decision Reference DRN-5041114
8 Nov 2024 Monzo Bank Ltd UpheldBanking and PaymentsDRN-5041114 The complaint Miss B complains that Monzo Bank Ltd ought not to have approved her application for a revolving credit account in July 2022 and ought not to have approved the credit limit increases she applied for afterwards. Plus, Miss B complains that Monzo took five months ... (6 pages)View decision -
Decision Reference DRN-5058949
8 Nov 2024 The Baxendale Insurance Company dac UpheldInsuranceDRN-5058949 The complaint Ms M complains that The Baxendale Insurance Company DAC hasn’t handled her claim under her Transit and Storage Insurance policy correctly. Any reference to Baxendale also includes its agents. What happened Ms M was moving abroad and arranged for her personal ... (4 pages)View decision -
Decision Reference DRN-4795098
8 Nov 2024 Phoenix Life Limited Not upheldPensions and AnnuitiesDRN-4795098 The complaint Mr C complains about the service he received from Phoenix Life Limited (‘Phoenix’) in relation to his self-invested personal pension (‘SIPP’). He complains about the administration of his SIPP as well as problems he experienced obtaining information about it. M... (9 pages)View decision -
Decision Reference DRN-5026213
8 Nov 2024 Great Lakes Insurance SE UpheldInsuranceDRN-5026213 The complaint Mr P and Ms S complain that Great Lakes Insurance SE unfairly declined a claim they made on their property insurance policy. Reference to Great Lakes includes its agents. What happened Mr P and Ms S hold a property insurance policy with Great Lakes. They decide... (2 pages)View decision -
Decision Reference DRN-5029938
8 Nov 2024 Stripe Payments UK Limited Not upheldBanking and PaymentsDRN-5029938 The complaint J, a limited company, complains that Stripe Payments UK Ltd closed their account without any notice. They believe it was discriminatory to do so and would like the account restored. J is represented by the director, Mr T. What happened In March 2024 J opened ... (2 pages)View decision -
Decision Reference DRN-5134914
8 Nov 2024 BSMART Finance Limited UpheldMortgagesDRN-5134914 The complaint This decision follows my decision dated 7 November 2024 in which I explained which parts of the complaint the Financial Ombudsman Service is able to consider. Miss C’s complaint is about advice and customer service provided by BSMART Finance Limited in relatio... (5 pages)View decision -
Decision Reference DRN-5134753
8 Nov 2024 Watford Insurance Company Europe Limited UpheldInsuranceDRN-5134753 The complaint Mr O complains about Watford Insurance Company Europe Limited’s (Watford) decision to avoid his policy following a claim he made. What happened Mr O held a motor insurance policy underwritten by Watford. He made a claim in August 2023 after his car was stolen.... (5 pages)View decision -
Decision Reference DRN-4934429
8 Nov 2024 Succession Wealth Management Ltd Not upheldInvestmentsDRN-4934429 The complaint Miss B has complained about the service she received from Succession Wealth Management Ltd, trading as Succession Wealth (‘SW’), and the way her portfolio was handled. As a result of her experience Miss B says she feels damaged, vulnerable and reticent about pu... (10 pages)View decision
