We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 366874 results
-
Decision Reference DRN-5134237
8 Nov 2024 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-5134237 The complaint Mr A complains that Barclays Bank UK PLC (‘Barclays’) blocked his accounts without an explanation. He wants his accounts unblocked as well as an explanation why they were blocked and also compensation for the distress and inconvenience he was caused. What happe... (6 pages)View decision -
Decision Reference DRN-5129817
8 Nov 2024 Bank Of Baroda (UK) Limited UpheldBanking and PaymentsDRN-5129817 The complaint Mr W complains Bank Of Baroda (UK) Limited (“BoB”) closed his accounts without notifying him. And that BoB didn’t reactivate and keep the accounts open to allow him to make alternative banking arrangements when he found out about the closures - despite providin... (7 pages)View decision -
Decision Reference DRN-4809392
8 Nov 2024 Santander UK Plc Not upheldMortgagesDRN-4809392 The complaint Mr and Mrs M complain that Santander UK Plc offer lower rates to new customers than are available to them as existing customers. They are also unhappy about the fee they had to pay to take a new fixed rate. What happened Mr and Mrs M have a mortgage with Santan... (3 pages)View decision -
Decision Reference DRN-5126213
8 Nov 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-5126213 The complaint Miss B complains that Revolut Ltd (Revolut) is refusing to refund her the amount she lost as the result of a scam. Miss B has previously been represented by a third party. To keep things simple, I will refer to Miss B throughout my decision. What happened The b... (3 pages)View decision -
Decision Reference DRN-4571267
8 Nov 2024 Barclays Bank UK PLC Not upheldBanking and PaymentsDRN-4571267 The complaint Mr D complains that Barclays Bank UK PLC didn’t do enough to protect him when he fell victim to a bank impersonation scam. What happened In April 2023, Mr D received text messages that told him his account was at risk and that he needed to move his funds. Texts... (2 pages)View decision -
Decision Reference DRN-5066111
8 Nov 2024 Legal & General Investment Management Ltd Not upheldInvestmentsDRN-5066111 The complaint Mr F complains about the investment performance of a Flexible Mortgage Individual Savings Account (FMISA) which was managed by Legal & General Investment Management Ltd. What happened When Mr F saw the value of his FMISA fall he complained to L&G. L&... (2 pages)View decision -
Decision Reference DRN-4946070
8 Nov 2024 FIL Investment Services (UK) Limited Not upheldInvestmentsDRN-4946070 The complaint Mr F complains about the way in which FIL Investment Services (UK) Limited issued statements on his Flexible Mortgage Individual Savings Account (FMISA). What happened When Mr F saw the value of his FMISA fall he complained to FIL saying they did not put any wa... (2 pages)View decision -
Decision Reference DRN-4977200
8 Nov 2024 Barclays Bank UK PLC Not upheldBanking and PaymentsDRN-4977200 The complaint G complains that Barclays Bank UK PLC (Barclays) is refusing to refund a payment that was made to a third party (I will call C) that specialises the sale of vehicles. G is being represented by a third party. To keep things simple, I will refer to this third par... (3 pages)View decision -
Decision Reference DRN-4946181
8 Nov 2024 ReAssure Limited Not upheldInvestmentsDRN-4946181 The complaint Mr F complains about obstructions he says were caused by ReAssure Limited when surrendering his Flexible Mortgage Individual Savings Account (FMISA). What happened Mr F complain to ReAssure when the request to surrender his account took longer than he thought i... (2 pages)View decision -
Decision Reference DRN-4994500
8 Nov 2024 Ageas Insurance Limited UpheldInsuranceDRN-4994500 The complaint Mr G and Mrs M complain about Ageas Insurance Limited’s decision to decline a claim for a stolen watch. What happened The background to this complaint is very well known to both parties, so I’ll provide only a brief summary here, concentrating on the key issues... (4 pages)View decision
