We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 366874 results
-
Decision Reference DRN-5132032
8 Nov 2024 National Savings and Investments UpheldBanking and PaymentsDRN-5132032 The complaint Mr S is unhappy that National Savings and Investments won’t credit his reinvestment with an interest rate they incorrectly told him that he was guaranteed to receive. Mr S was assisted in his interactions with NS&I by his wife, Mrs S. However, for ease of ... (6 pages)View decision -
Decision Reference DRN-5070594
8 Nov 2024 Aviva Life & Pensions UK Limited UpheldInsuranceDRN-5070594 The complaint Mrs B and Mr S have complained about the administration of a policy by Aviva Life & Pensions UK Limited. What happened The background to this complaint is known to the parties so it serves no purpose for me to repeat it in detail here. In summary Mrs B exper... (2 pages)View decision -
Decision Reference DRN-5129650
8 Nov 2024 Utility Warehouse Limited Not upheldInsuranceDRN-5129650 The complaint Mr and Mrs C complain that Utility Warehouse Limited did not renew a home emergency insurance policy. What happened Mr and Mrs C had their home energy supplied by Utility Warehouse and took out a home emergency policy alongside this. During 2023 they had corres... (2 pages)View decision -
Decision Reference DRN-5046206
8 Nov 2024 IG Markets Limited Not upheldInvestmentsDRN-5046206 The complaint Mr W has complained that information given on IG Markets Limited’s (‘IG’) webpage misled him regarding its procedure for short positions and delisted stock. He says he would like to be compensated for the costs he has incurred as he cannot close his position. ... (4 pages)View decision -
Decision Reference DRN-4880055
8 Nov 2024 Lendable Ltd UpheldConsumer CreditDRN-4880055 The complaint Mr G complains about the quality of a car he has been financing through an agreement with Lendable Ltd, trading as Autolend. What happened Mr G took receipt of a used car in September 2022. He financed the deal through a hire purchase agreement with Autolend. H... (3 pages)View decision -
Decision Reference DRN-5130773
8 Nov 2024 Creation Consumer Finance Ltd UpheldConsumer CreditDRN-5130773 The complaint Mr T complains that Creation Consumer Finance Limited (‘Creation’) failed to locate a payment he made to settle his loan account. He says this has caused him financial loss as well as significant distress and inconvenience. Unless otherwise indicated, or stated... (4 pages)View decision -
Decision Reference DRN-5044665
8 Nov 2024 West Bay Insurance Plc Not upheldInsuranceDRN-5044665 The complaint Mr M complains about how his insurer, West Bay Insurance Plc (West Bay).dealt with a third party claim made against him under his motor insurance policy. References to West Bay in this decision include their agents. This decision covers Mr H’s complaint to th... (4 pages)View decision -
Decision Reference DRN-4912822
8 Nov 2024 Shailesh Poptani UpheldInvestmentsDRN-4912822 The complaint Mrs C has complained that she has been unfairly charged by Shailesh Poptani (‘SP’) in the management of her investments and for services she didn’t receive. She would like the fees charged since 2014 returned to her and an apology. Mrs C is represented in brin... (11 pages)View decision -
Decision Reference DRN-5131740
8 Nov 2024 Admiral Insurance (Gibraltar) Limited UpheldInsuranceDRN-5131740 The complaint Mr and Mrs G complain that Admiral Insurance (Gibraltar) Limited unfairly declined their motor insurance claim after their car was stolen. What happened Mr G held a motor insurance policy underwritten by Admiral. Mrs G was a named driver. In early 2023, Mr an... (6 pages)View decision -
Decision Reference DRN-4985557
8 Nov 2024 Oodle Financial Services Limited UpheldConsumer CreditDRN-4985557 The complaint Mr G complains about the quality of a van he acquired through a hire purchase agreement with Oodle Financial Services Limited (‘Oodle’). He says that there are problems with the van that make it unsuitable for him to drive and that Oodle will not repair the fau... (4 pages)View decision
