We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 375868 results
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Decision Reference DRN2322068
19 Jan 2016 Lloyds Bank PLC UpheldBanking and creditMr B complains about the length of time it took Lloyds Bank plc to process some cheques he paid into his account.background Mr B paid some cheques into his account with Lloyds. But they weren’t credited to his account for more than three weeks. Mr B says this caused ... (2 pages)View decision -
Decision Reference DRN6727975
19 Jan 2016 Barclays Bank Plc Not upheldBanking and creditJ is a limited company and its complaint is brought by its representative Mr C. Mr C complains that J’s card payment processing facility with Barclays Bank Plc (trading as Barclaycard) was down for over five hours.background J takes card payments through a facilit... (2 pages)View decision -
Decision Reference DRN4040928
19 Jan 2016 The Royal Bank of Scotland Plc Not upheldPayment protection insurance (PPI)Mr S complains that he was mis-sold payment protection insurance (“PPI”) with his mortgage by The Royal Bank of Scotland Plc (“RBS”).backgroundMr S took out a mortgage with RBS in 2011. At the same time he was sold a PPI policy which would’ve covered the repayments o... (2 pages)View decision -
Decision Reference DRN0567851
19 Jan 2016 WDFC UK Limited Not upheldBanking and creditMiss S isn’t happy about the customer service she received from WDFC UK Limited(“Wonga”).backgroundThe background to this decision is set out in my provisional decision. I’ve attached a copy of my provisional decision and it forms part of my final decision. I agreed ... (4 pages)View decision -
Decision Reference DRN7855491
19 Jan 2016 GE Money Home Lending Limited Not upheldBanking and creditMrs A, who has conducted the complaint throughout on behalf of herself and Mr S, has complained about her mortgage with GE Money Home Lending Limited. Mrs A says: GE Money hasn’t taken her complaints about fraudulent signatures seriously; and she was under the impr... (3 pages)View decision -
Decision Reference DRN7185326
19 Jan 2016 Bank of Scotland Plc Not upheldPayment protection insurance (PPI)Mr J says Bank of Scotland Plc, trading as Halifax (“Halifax”) mis-sold him a mortgage payment protection insurance (MPPI) policy.backgroundThis complaint is about a monthly premium MPPI policy taken out with a mortgage in 2000. The PPI policy cost £ 23.96 a month and... (2 pages)View decision -
Decision Reference DRN6640790
19 Jan 2016 Nationwide Building Society Not upheldPayment protection insurance (PPI)Mr H says that he was mis-sold a regular premium mortgage protection insurance (MPPI) policy by Nationwide Building Society (Nationwide).backgroundI issued my provisional decision on 8 January 2016, a copy extract of which is attached and forms part of this final decis... (3 pages)View decision -
Decision Reference DRN0890445
19 Jan 2016 Royal & Sun Alliance Insurance Plc UpheldInsurance (excluding PPI)Mr R has complained about Royal & Sun Alliance Insurance Plc. He isn’t happy about the way it dealt with a claim under his caravan insurance policy.backgroundMr R made a claim under his insurance policy following an accident causing damage to his caravan. Initia... (2 pages)View decision -
Decision Reference DRN1171438
19 Jan 2016 Admiral Insurance Company Limited UpheldInsurance (excluding PPI)Miss S’s car was stolen and she made a claim against her motor insurance policy with Admiral Insurance Company Limited. She complains about Admiral’s handling of her claim. backgroundUnfortunately, in June 2015 a thief or thieves stole Miss S’s car from a dealership’... (2 pages)View decision -
Decision Reference DRN5678854
19 Jan 2016 Barclays Bank Plc UpheldBanking and creditMr P complains about a re-mortgage he took out in 2006 with Barclays Bank Plc (“Barclays”) trading as the Woolwich. He believes the mortgage was unsuitable as it was unaffordable for him. He complains too about how Barclays handled the arrears on his account.backgrou... (7 pages)View decision
