We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 375868 results
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Decision Reference DRN3024318
19 Jan 2016 Erudio Student Loans Limited UpheldBanking and creditMr E complains that Erudio Student Loans Limited didn’t defer his student loan repayments.backgroundMr E took out three student loans in the 1990s, one for each of his three years of study. After that he sent the lender an application form each year to have his r... (2 pages)View decision -
Decision Reference DRN5873594
19 Jan 2016 First Data Europe Limited Not upheldBanking and creditM is a limited company and its complaint is brought by its representative Mrs E. Mrs E complains that First Data Europe Limited (trading as First Data Merchant Solutions) did not arrange the correct card payment package that she asked for, made mistakes in the provisi... (3 pages)View decision -
Decision Reference DRN4493774
19 Jan 2016 Bank of Scotland Plc Not upheldPayment protection insurance (PPI)Mr F complains that Bank of Scotland Plc (trading at the time of sale as “Halifax”) mis-sold him a mortgage payment protection insurance (“MPPI”) policy in 2009.backgroundMr F bought a MPPI policy which started in 2009 to protect his mortgage repayments. The policy w... (2 pages)View decision -
Decision Reference DRN7543640
19 Jan 2016 Scottish Equitable Plc UpheldInvestment and pensionsMr R complains that because Scottish Equitable Plc delayed paying him his pension he will lose out financially because he will have to pay extra tax. backgroundMr R asked Scottish Equitable to pay him £3,100 as income withdrawal from his pension before the end of t... (2 pages)View decision -
Decision Reference DRN8396729
19 Jan 2016 Arrow Global Limited UpheldBanking and creditMr T complains that Arrow Global Limited (“Arrow”) continued to demand payment of a debt even though it’s statute barred.backgroundArrow bought Mr T’s store card debt in 2011. Mr T says he hadn’t made any payments towards the debt since the end of 2005 when he fell ... (3 pages)View decision -
Decision Reference DRN8648149
19 Jan 2016 Acromas Insurance Company Limited Not upheldInsurance (excluding PPI)Mrs K complains about Acromas Insurance Company Limited’s decision to cancel her home emergency insurance policy after it said that her boiler should never have been covered.backgroundMrs K took out the policy in early February 2015, to cover the boiler at a tenanted prop... (2 pages)View decision -
Decision Reference DRN2030829
19 Jan 2016 Barclays Bank Plc Not upheldBanking and creditMrs I has complained that she was mis-sold a packaged bank account by Barclays Bank Plc (“Barclays”).backgroundMrs I opened a fee-free account with Barclays in May 1999. She upgraded this to an Additions packaged account in February 2002.Mrs I says that she upgraded ... (2 pages)View decision -
Decision Reference DRN8574623
19 Jan 2016 Barclays Bank Plc Not upheldPayment protection insurance (PPI)Mr H complains that Barclays Bank Plc (“Barclays”) mis-sold him a monthly premium payment protection insurance (PPI) policy.backgroundMr H applied for a credit card with Barclays in1998. The PPI was sold in connection with this credit card at the same time through a “ta... (2 pages)View decision -
Decision Reference DRN6160026
19 Jan 2016 Barclays Bank Plc Not upheldBanking and creditMrs F has complained that Barclays Bank Plc (“Barclays”) mis-sold her Additions and Additions Plus packaged bank accounts in 1999 and 2007 and ‘Travel’ and ‘Travel Plus Pack’ bundles in 2012 and 2013. Mrs F has used a claims management company (CMC) to bring this com... (4 pages)View decision -
Decision Reference DRN2033303
19 Jan 2016 Northern Bank Limited Not upheldPayment protection insurance (PPI)Mr and Mrs R complain Northern Bank Limited mis-sold them a payment protection insurance (PPI) policy. backgroundIn 2002, Mr and Mrs R took out a loan with Northern Bank. At the same time, it sold them a single premium PPI policy. I understand the policy covered thei... (2 pages)View decision
