We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 366874 results
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Decision Reference DRN7132432
9 Oct 2015 HSBC Bank plc Not upheldBanking and creditMiss H complains that HSBC Bank Plc lent to her irresponsibly and failed to treat her sympathetically when she found herself in financial difficulties.backgroundMiss H took out a mortgage of £60,000 with HSBC in 2003 to buy a home. A year later, this mortgage was ... (2 pages)View decision -
Decision Reference DRN0220728
9 Oct 2015 Instant Cash Loans Limited UpheldBanking and creditMr S would like to be compensated because of the way Instant Cash Loans Limited (‘Instant Cash’) responded to a token offer he made to settle what he owed on a pay day loan. backgroundMr S wrote to Instant Cash to say he was in financial difficulties and to make... (2 pages)View decision -
Decision Reference DRN2888395
9 Oct 2015 Lloyds Bank PLC UpheldPayment protection insurance (PPI)Mr P complaint is that Lloyds Bank PLC mis-sold him payment protection insurance (“PPI”). backgroundThis complaint is about a single premium PPI policy taken out in 2004 at the same time as a loan. Our adjudicator recommended that the complaint be upheld. Lloyds dis... (2 pages)View decision -
Decision Reference DRN0678248
9 Oct 2015 Admiral Insurance Company Limited Not upheldInsurance (excluding PPI)Ms H is unhappy with the valuation Admiral Insurance Company Limited offered for her car after she made a claim under her motor insurance policy. backgroundMs H was involved in an accident which wasn’t her fault. Her car was written off. Admiral valued the car at £18... (2 pages)View decision -
Decision Reference DRN4551821
9 Oct 2015 Admiral Insurance Company Limited Not upheldInsurance (excluding PPI)Mr D is unhappy with Admiral Insurance Company Limited’s valuation of his car in a claim on his motor insurance policy. backgroundMr D was involved in an incident. Admiral said his car was beyond economical repair. It was declared a total loss. Admiral’s now offered t... (2 pages)View decision -
Decision Reference DRN9131781
9 Oct 2015 Aviva Insurance Limited Not upheldInsurance (excluding PPI)Mr D complains about the way Aviva Insurance Limited has handled and settled a claim on his motor insurance policy.backgroundMr D was involved in an accident. Liability was disputed and both parties blamed the other. Aviva investigated matters and there were no independ... (2 pages)View decision -
Decision Reference DRN8207287
9 Oct 2015 UK Insurance Limited Not upheldInsurance (excluding PPI)Mr S complains about the way U K Insurance Limited (trading as Churchill) has handled a claim on his motor insurance policy.backgroundMr S is unhappy that when he made a claim on his Churchill policy the cost of repairs to his car increased substantially after its engin... (2 pages)View decision -
Decision Reference DRN4093583
9 Oct 2015 Admiral Insurance Company Limited UpheldInsurance (excluding PPI)Miss J complains that Admiral Insurance Company Limited withdrew a discount on her motor insurance policy premium when a black box wasn’t fitted to her car in time. backgroundMiss J took out a policy with Admiral and was given a discount on the basis a black box wo... (2 pages)View decision -
Decision Reference DRN4192795
9 Oct 2015 TSB Bank plc Not upheldBanking and creditMr D has complained that TSB Bank plc (“TSB”) mis-sold a ‘Platinum’ and later a ‘Premier’ packaged bank account to him in 2011 and 2012. He paid a monthly fee for the accounts and could have used several benefits in return.backgroundOne of our adjudicators has lo... (2 pages)View decision -
Decision Reference DRN9076352
9 Oct 2015 National Westminster Bank Plc Not upheldBanking and creditMrs W has complained that National Westminster Bank Plc (NatWest) mis-sold a packaged bank account to her in 2000. She pays a monthly fee for the account which offers several benefits in return.backgroundOne of our adjudicators has looked into Mrs W’s complaint alread... (2 pages)View decision
