We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 366874 results
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Decision Reference DRN0152892
9 Oct 2015 HSBC Bank plc Not upheldBanking and creditMrs T complains that HSBC Bank Plc lost her title deeds for which it should compensate her.backgroundMrs T took out a mortgage with HSBC in 2004 at which time her previous lender sent her deeds to HSBC. But HSBC no longer kept paper deeds because the Land Registry... (2 pages)View decision -
Decision Reference DRN1536584
9 Oct 2015 Nationwide Building Society UpheldPayment protection insurance (PPI)Mrs C says Nationwide Building Society mis-sold her payment protection insurance (“PPI”). backgroundThis complaint is about a credit card PPI policy taken out in 2007 . The policy was added to Mrs C’s credit card account when she applied for the card in person. Our ... (2 pages)View decision -
Decision Reference DRN4959684
9 Oct 2015 Monmouthshire Building Society Not upheldBanking and creditMiss P is unhappy with Monmouthshire Building Society’s customer service. It rang her mother about her account and didn’t carry out the third-party withdrawals she’d asked for. She wants £100 compensation for the trouble and upset caused.our initial conclusionsOur adjudicator didn’t... (2 pages)View decision -
Decision Reference DRN0415489
9 Oct 2015 The Funding Corporation (2) Limited Not upheldBanking and creditMr U complains that The Funding Corporation (2) Limited provided misleading information about how interest is calculated under his finance agreement. backgroundMr U took out a loan with The Funding Corporation for a used car. He says the pre-contract credit information... (2 pages)View decision -
Decision Reference DRN1111420
9 Oct 2015 Car Shops Limited Not upheldBanking and creditMr L complains that Car Shops Limited miss-sold a Hire Purchase (HP) agreement. He thought he was acting as a guarantor for a family member, but the HP agreement was in his name. He also complains about the terms of the HP agreement.backgroundMr L says he was acti... (1 page)View decision -
Decision Reference DRN9371320
9 Oct 2015 Advantage Finance Ltd Not upheldBanking and creditMrs S complains that the car she bought on 31 January 2015 under a hire purchase agreement financed by Advantage Finance Ltd wasn’t fit for purpose.backgroundMrs S says that shortly after she bought the car blue smoke could be seen coming out of the exhaust when the ... (2 pages)View decision -
Decision Reference DRN5453992
9 Oct 2015 R. Raphael & Sons Plc Not upheldBanking and creditMr W complains that R. Raphael & Sons Plc t/a Southern Finance (“Southern”) should be held responsible for problems arising after he bought a car. backgroundIn May 2013 Mr W bought a car with a credit agreement from Southern. After his purchase, he complained ab... (2 pages)View decision -
Decision Reference DRN5161280
9 Oct 2015 Barclays Bank Plc UpheldInvestment and pensionsMr U’s complaint is about the advice he received from Barclays Bank Plc to use a pension policy to repay a mortgage. Barclays admitted their advice was incorrect. But, Mr U does not agree with the offer that has been made to him.backgroundMr U complained to Barclays ... (3 pages)View decision -
Decision Reference DRN6059436
9 Oct 2015 Ulster Bank Ltd Not upheldBanking and creditMr S complains that Ulster Bank Ltd didn’t treat him fairly when he lost his debit card – it made it difficult for him to get hold of his money.backgroundMr S says that Ulster Bank didn’t help him when he lost his debit card. He says it made it difficult for h... (2 pages)View decision -
Decision Reference DRN7866711
9 Oct 2015 Lloyds Bank PLC Not upheldBanking and creditMr C complains that Lloyds Bank PLC won’t refund him for a mis-sold holiday villa he paid for using his credit card.backgroundI set out the background to this complaint and my initial findings in my provisional decision, a copy of which is attached and forms part of... (3 pages)View decision
