We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 366874 results
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Decision Reference DRN6879186
9 Oct 2015 Lowell Portfolio I Ltd Not upheldBanking and creditMr D complains that Lowell Portfolio I Ltd has registered a default on his credit file. It is also asking him to pay a debt without proof that he owes it. our initial conclusionsThe adjudicator did not recommend that the complaint should be upheld. He noted that Lowell had bought ... (2 pages)View decision -
Decision Reference DRN6178024
9 Oct 2015 Liverpool Victoria Insurance Company Limited Not upheldInsurance (excluding PPI)Mr H complains that Liverpool Victoria Insurance Company Limited (LV) prejudiced his court case for a claim made under his motor insurance policy. He wants a refund of the higher premium he is now paying, a refund of his repair costs and his costs for attending court... (2 pages)View decision -
Decision Reference DRN5975583
9 Oct 2015 Sun Life Assurance Company of Canada (U.K.) Limited UpheldInvestment and pensionsMs F has complained that she was mis-sold two savings policies and two whole-of-life policies by Sun Life Assurance Company of Canada (U.K.) Limited. She doesn’t feel they were suitable for her circumstances at the point of sale. backgroundAn adjudicator from this service ... (2 pages)View decision -
Decision Reference DRN0506283
9 Oct 2015 Nationwide Building Society Not upheldBanking and creditMr S complains about adverse information which Nationwide Building Society recorded on his credit file. He also complains about the way Nationwide has handled his complaint.backgroundIn March 2010 Nationwide applied a fee for an unpaid direct debit to Mr S’s account. Mr ... (2 pages)View decision -
Decision Reference DRN2063539
9 Oct 2015 Quinn Insurance Limited UpheldInsurance (excluding PPI)Mr A has complained that Quinn Insurance Limited made mistakes with how it recorded information relating to his motor insurance policy. backgroundMr A was involved in two motoring incidents which he reported to Quinn. Both claims were withdrawn but the second claim ... (2 pages)View decision -
Decision Reference DRN4585280
9 Oct 2015 The Prudential Assurance Company Limited Not upheldInvestment and pensionsMrs S complains that The Prudential Assurance Company Limited surrendered two whole- of-life policies taken out for her but she didn’t receive the money from them. backgroundTwo separate whole-of-life policies with Prudential were taken out on Mrs S’ life. The first w... (1 page)View decision -
Decision Reference DRN5881458
9 Oct 2015 UK Insurance Limited Not upheldInsurance (excluding PPI)Mr P, the owner of Garage P had a motor trade insurance policy with UK Insurance Limited (“UKI”). Mr P says UKI wrongly declined a claim he made following a fire.backgroundMr P said a spark had caused the fire when it ignited some fuel. UKI investigated the clai... (2 pages)View decision -
Decision Reference DRN2728726
9 Oct 2015 Santander UK Plc UpheldBanking and creditMr H complains about the service he received from Santander UK Plc following a suspected fraudulent transaction on his account. background On a Saturday in July 2015 a small payment was attempted from Mr H’s business account. Santander’s systems flagged the payment as pote... (2 pages)View decision -
Decision Reference DRN0163212
9 Oct 2015 Clydesdale Bank Plc Not upheldInsurance (excluding PPI)Firstly, I would like to apologise to Mrs W, on behalf of myself and this service, for the considerable period of time she has had to wait for a final decision on this matter.complaintMrs W complained that Clydesdale Bank Plc (the business) mis-sold her a life and cri... (2 pages)View decision -
Decision Reference DRN8304631
9 Oct 2015 Nationwide Building Society UpheldBanking and creditMrs F says the compensation of £50 that Nationwide Building Society offered after making mistakes on her Loyalty Saver account isn’t enough. Nationwide should honour the interest rate it told her she would get.our initial conclusionsOur adjudicator recommended the complaint sh... (2 pages)View decision
