We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 366874 results
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Decision Reference DRN1469110
9 Oct 2015 One Insurance Limited UpheldInsurance (excluding PPI)Mrs H complains that One Insurance Limited (One) is holding her responsible for damage to a courtesy car supplied under her motor insurance policy. She wants it to accept liability for the damage.backgroundOne’s approved repairer provided Mrs H with a replacement car u... (2 pages)View decision -
Decision Reference DRN2026095
9 Oct 2015 HSBC Bank plc Not upheldInvestment and pensionsMr D complains that HSBC Bank plc reversed a trade it had incorrectly placed, but did not tell him the trade had been reversed. As a result, Mr D thought his order had been executed.background Mr D placed a limit order to buy shares at £1.24 per share. In error, ... (3 pages)View decision -
Decision Reference DRN4053667
9 Oct 2015 Sterling Insurance Company Limited Not upheldInsurance (excluding PPI)Mr W complains that Sterling Insurance Company Limited hasn’t paid him enough to repair the damage to his roof and the interior of his house, after he claimed for storm damage.backgroundMr W previously complained to the ombudsman service that Sterling wouldn’t pay to ... (3 pages)View decision -
Decision Reference DRN7500705
9 Oct 2015 The Co-operative Bank Plc Not upheldBanking and creditMr J complains that The Co-operative Bank Plc has not been able to trace money in an account he has had with it for many years. backgroundIn 1994 Mr J had an investment account with the bank containing over £16,000. Mr J said he had not withdrawn any money from ... (2 pages)View decision -
Decision Reference DRN7093677
9 Oct 2015 Arthur J. Gallagher Insurance Brokers Limited Not upheldInsurance (excluding PPI)C, a limited company, complains that Arthur J. Gallagher Insurance Brokers Limited made an error that led to its claim under its motor fleet insurance policy being declined. C wants it to pay for the value of its stolen van. C is represented in this matter by Mr ... (2 pages)View decision -
Decision Reference DRN5320122
9 Oct 2015 Scottish Equitable Plc UpheldInvestment and pensionsMr M complains that Scottish Equitable Plc delayed transferring his pension to a self invested personal pension (SIPP). He says this caused him an investment loss. backgroundIn March 2012, Mr M’s financial adviser, P, asked Scottish Equitable for retirement quotations fo... (2 pages)View decision -
Decision Reference DRN1889257
9 Oct 2015 Mercedes-Benz Financial Services UK Limited Not upheldBanking and creditMr K complains that an agreement he made with Mercedes-Benz Financial Services UK Limited (trading as Mercedes-Benz Finance) to lease a car was misrepresented to him. He says that without the misrepresentation he would have been left with £11,000 of equity in the car ... (3 pages)View decision -
Decision Reference DRN0348733
9 Oct 2015 Novia Financial Plc UpheldInvestment and pensionsMr S complains that Novia Financial Plc (Novia) failed to give him information he asked for about his Self Invested Personal Pension (SIPP). He wants Novia to apologise and pay him £1,000 compensation.backgroundMr S had a SIPP with Novia. He wanted to know what costs we... (2 pages)View decision -
Decision Reference DRN3595942
9 Oct 2015 BMW Financial Services (GB) Limited UpheldBanking and creditMr L complains that a motorbike he bought with finance from BMW Financial Services (GB) Limited (BMW FS) was not fit for purpose.backgroundShortly after Mr L bought a two-year-old motorbike he experienced several problems. He says it failed to start on two occasions, ... (2 pages)View decision -
Decision Reference DRN7063508
9 Oct 2015 Reliance Mutual Insurance Society Limited Not upheldInvestment and pensionsMr J complained he was forced into taking an annuity with Reliance Mutual Insurance Society Limited (Reliance) when he wanted to take a lump sum and says he wasn’t given the right information on his options at the time. backgroundMr J had a personal pension plan with... (5 pages)View decision
