We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 366874 results
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Decision Reference DRN9959499
9 Oct 2015 MCE Insurance Limited UpheldInsurance (excluding PPI)Mr C says MCE Insurance Limited rejected a claim he made under his Laid Up Fire and Theft insurance policy following the theft of his motorbike.backgroundMr C’s policy required him to secure his motorbike to the floor of his garage with an approved ground anchor w... (2 pages)View decision -
Decision Reference DRN3338618
9 Oct 2015 Santander UK Plc Not upheldBanking and creditMr B complains that Santander UK plc wouldn’t pay cashback on his monthly gas direct debit.backgroundMr B has a current account with Santander which pays cash back on eligible household bills. The bank wouldn’t pay cash back for his monthly gas payment.The bank sa... (2 pages)View decision -
Decision Reference DRN5403467
9 Oct 2015 Royal & Sun Alliance Insurance Plc Not upheldInsurance (excluding PPI)Mr S complains about how Royal & Sun Alliance Insurance Plc dealt with his claim against his motor insurance policy. He says it initially refused part of his claim and that it gave him poor customer service. backgroundIn February 2015, Mr S’s car was involved in... (2 pages)View decision -
Decision Reference DRN9262390
9 Oct 2015 The Prudential Assurance Company Limited UpheldInvestment and pensionsMs R has complained about information given to her by the Prudential Assurance Company Limited (Prudential) at the time she was selecting her pension benefits. Ms R says she was wrongly advised that she wouldn’t be able to take her pension as a cash lump sum. back... (3 pages)View decision -
Decision Reference DRN6873850
9 Oct 2015 National Westminster Bank Plc Not upheldBanking and creditMr S was a victim of fraud by a customer of National Westminster Bank Plc (NatWest). He complains that the bank was negligent in opening and maintaining an account of a fraudster.backgroundMr S paid £749 into an account held with NatWest for a television. He didn’t ... (2 pages)View decision -
Decision Reference DRN7461535
9 Oct 2015 Gain Capital UK Limited UpheldInvestment and pensionsMr T complains about a £111 per point spread bet he placed with City Index Limited. Mr T says he placed this trade in error, intending a trade for £1 per point, due to the slowness of City Index’s platform.backgroundIn February 2014, Mr T placed a sell trade at £111 ... (4 pages)View decision -
Decision Reference DRN6104137
9 Oct 2015 Advantage Insurance Company Limited Not upheldInsurance (excluding PPI)Mrs B made a claim against her motor insurance policy with Advantage Insurance Company Limited. She complains about the amount it offered her after her car was written off. backgroundMrs B’s car was involved in an accident and she made a claim against her motor ... (2 pages)View decision -
Decision Reference DRN8514499
9 Oct 2015 The Royal Bank of Scotland Plc Not upheldBanking and creditMr S complains that The Royal Bank of Scotland Plc (“RBS”) took interest from his Individual Savings Account (“ISA”) when he transferred it to another bank.backgroundMr S opened an ISA with RBS in April 2012. It was a fixed rate ISA for a period of three years. In May... (2 pages)View decision -
Decision Reference DRN8124302
9 Oct 2015 Lloyds Bank PLC Not upheldInvestment and pensionsMr A complains that a term assurance policy was mis-sold to him by Lloyds Bank plc (previously Lloyds TSB Bank plc). Mr A’s brother is helping him with his complaint. Mr A’s brother – with whom Mr A was in business – has made a similar complaint which is being deal... (2 pages)View decision -
Decision Reference DRN9130553
9 Oct 2015 AXA Insurance UK Plc UpheldInsurance (excluding PPI)Mr D complains that AXA Insurance UK Plc (“AXA”) will not meet in full a claim he made under his travel insurance policy for items stolen from his luggage.backgroundIn November 2014, Mr D arrived at an airport abroad to check in for a flight back to the UK. When... (2 pages)View decision
