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frequently-asked questions

This section answers a number of frequently-asked questions (FAQs) about:

complaining to the ombudsman

information in different languages

I'd like to discuss my complaint with you but my preferred language is not English. Can you help?

Yes. Call us and tell us what language you prefer to use. We can get an interpreter on the line straight away.

We can also provide information and publications in a range of different languages and formats.