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frequently-asked questions

This section answers a number of frequently-asked questions (FAQs) about:

using this site

information about website users

do you collect and store information about your website users?

The Financial Ombudsman Service may receive some personal information from you through this website - for example your email address, if you subscribe to our regular news updates.

Where you provide personal information, we will use it only to deliver the service you have requested.

Our site does not automatically capture or store personal information, other than logging the user's IP address and session information, such as the duration of the visit and the type of browser used. This is recognised by the web server and is only used for system administration - and to provide statistics, which we use to evaluate use of the site.

We use "cookies" to do this. These are small text files we put in your browser to track usage of our site - they don't tell us who you are.

Our privacy policy relates only to this website. It does not cover other websites which you may access through links from this site.