This section answers a number of frequently-asked questions (FAQs) about:
what do we need to tell consumers about the ombudsman service?
We've produced a special publication for businesses covered by the ombudsman:
This includes details of the requirement for businesses to give consumers our leaflet, your complaint and the ombudsman.
You can order supplies of leaflet online.
You must not send consumers photocopies of our consumer leaflet or hard-copy print-outs of it from this website.
For help ordering publications, please email our publications team or phone 020 7964 0092.