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information for businesses covered by the ombudsman service

This section answers a number of frequently-asked questions (FAQs) about:

our funding

free case fees

is it true that some cases are free?

We do not charge a business a case fee for the first 25 complaints we deal with each year.

This reflects the fact that most businesses have very few cases referred to us. It means that most of these businesses do not have to pay case fees. This is welcomed by the financial services industry, especially smaller businesses.

For more details see our factsheet:

a quick guide to ... funding and case fees