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information for businesses covered by the ombudsman service

This section answers a number of frequently-asked questions (FAQs) about:

how we handle cases

process and procedures

where can I find an overview of the ombudsman's process and procedures?

Our guides for businesses (available to download from this website):

  • give a brief overview of the complaints procedures that all businesses we cover need to have in place
  • explain how the ombudsman fits into the complaints procedures and
  • outline the ombudsman's procedures and general approach.

If you need any further information please contact our technical advice desk.