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information for businesses covered by the ombudsman service

This section answers a number of frequently-asked questions (FAQs) about:

keeping in touch

smaller businesses

how does the ombudsman service keep in touch with the issues that affect smaller businesses?

We work with a wide range of trade associations and networks representing smaller businesses that are:

  • covered by the ombudsman service for complaints made against them in relation to financial services they provide; and/or
  • entitled to bring their own complaints to us about other financial companies.

We take part in trade-shows, annual conferences and other key events organised by trade bodies for smaller businesses. This gives us the opportunity to meet people who run their own businesses - and to hear about the issues that affect them directly. We also run roadshows around the UK, specifically aimed at giving smaller business the opportunity to learn more about the ombudsman service and how we work.

We have also set up a smaller-business forum involving representatives from the following trade associations:

  • Association of British Credit Unions Ltd
  • Association of Finance Brokers
  • The Association of Financial Mutuals
  • Association of Mortgage Intermediaries
  • Association of Medical Insurance Intermediaries
  • Association of Private Client Investment Managers and Stockbrokers
  • Association of Professional Compliance Consultants
  • Association of Professional Debt Solution Intermediaries
  • Association of Professional Financial Advisers
  • The Association of Short Term Lenders
  • Association of Travel Insurance Intermediaries
  • British Cheque & Credit Association
  • British Insurance Brokers Association
  • Building Societies Association
  • British Vehicle Rental and Leasing Association
  • Consumer Credit Association
  • Consumer Credit Trade Association
  • Consumer Finance Association
  • Chartered Institute of Loss Adjusters
  • Credit Services Association
  • Debt Managers Standards Association
  • Electronic Money Association
  • Federation of Small Businesses
  • Finance & Leasing Association
  • Forum of Private Business
  • Irish League of Credit Unions
  • National Association of Commercial Finance Brokers
  • National Landlords Association (NLA Rent Back)
  • National Pawnbrokers Association
  • Peer-to-Peer Finance Association
  • Retail Motor Industry Federation
  • Scottish Motor Trade Association
  • Ulster Federation of Credit Unions
  • UK Credit Unions Ltd
  • UK Money Transmitters Association
  • Wealth Management Association

If you represent smaller businesses and would like to invite us to take part in an event you are organising for members, please get in touch with our outreach team.