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information for businesses covered by the ombudsman service

This section answers a number of frequently-asked questions (FAQs) about:

handling mortgage endowment complaints

calculating redress

I need to calculate redress in a mortgage endowment case and I'm not sure how to go about it. Can you help?

The details of what is involved in calculating redress in mortgage endowment cases are set out in FCA's complaints-handling rules (in appendix 1 of the "DISP" rules in the FCA's Handbook).

We cannot carry out redress calculations for you. But if you need general help and guidance on what factors you will have to take into account, our technical advice desk may be able to help.

We have an online mortgage endowment resource that includes special factsheets and reference materials outlining our approach.