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information for businesses covered by the ombudsman service

This section answers a number of frequently-asked questions (FAQs) about:

support for businesses covered by the ombudsman

complaints prevention

what's the ombudsman service doing to help prevent complaints?

Our work gives us a unique insight into how complaints arise and how they might be avoided. There are valuable lessons from this for both the financial services industry and for consumers - and we carry out a wide range of activities to share our experience and knowledge with the outside world. These activities include:

  • taking part in a wide range of events for businesses every year - from roadshows and seminars to conferences and exhibitions
  • running our technical advice desk - a dedicated service for people handling complaints who have questions about the ombudsman's approach and procedure
  • publishing our regular newsletter, ombudsman news, as well as quick guides and the detailed information in our online technical resource.