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information for businesses covered by the ombudsman service

This section gives quick and easy access to the answers to the questions we're asked most frequently by businesses.

We have organised the information into a number of main topics. Just click on the topic you’re interested in from the list below.

before we get involved

how we handle cases

how we decide cases

how we award redress

our rules & powers

handling payment protection insurance (PPI) complaints

handling consumer credit complaints

handling mortgage endowment complaints

our funding

keeping in touch

support for businesses covered by the ombudsman

the standard of service we provide

our voluntary jurisdiction

complaints data showing individual financial businesses

information for smaller businesses