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information for businesses covered by the ombudsman service

This section answers a number of frequently-asked questions (FAQs) about:

keeping in touch

talking to businesses

other than handling individual disputes, does the ombudsman ever talk to businesses and trade associations to find out what we think?

regular news updates

how can I receive regular news updates about what's happening at the ombudsman service?

statistics and feedback on complaints trends

does the ombudsman publish any statistics and feedback on complaints and complaints-handling trends?

ombudsman approach

how can I find out about the ombudsman's approach to cases?

guides to our process

what guides have you produced to help steer businesses through the ombudsman process?

annual report, budget and corporate plan

how can I get copies of these and other publications?

smaller businesses

how does the ombudsman service keep in touch with the issues that affect smaller businesses?