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information for businesses covered by the ombudsman service

This section answers a number of frequently-asked questions (FAQs) about:

support for businesses covered by the ombudsman

complaints prevention

what's the ombudsman service doing to help prevent complaints?

training, conferences and roadshows

does the ombudsman service provide any training or hold conferences or roadshows?

discussing complaints informally

we have received a complaint that we'd like to talk through informally with someone - is that possible?

news updates

how can I receive regular news updates of what's happening at the ombudsman service?

publications for businesses

what publications might be of interest to my business?

telling consumers about us

what do businesses have to tell consumers about the ombudsman service?

our approach to cases

how can I find out about the ombudsman's approach to cases?