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frequently-asked questions

how do you sort out complaints about IT problems at banks?

If a bank has an IT glitch, they should be able to deal with their customers' concerns and make sure people aren't out of pocket.

If a problem can't be resolved directly with a bank, we can look into the consequences of the glitch for that individual customer - and help to put things right. If we decide something's gone wrong, that might mean telling the bank to pay compensation for any missed payments - or for any distress or inconvenience that the problems have caused.

For more information on this, take a look at our news story.

If you have any questions about this, or need some help to get a problem sorted, get in touch.