skip tocontent

frequently-asked questions

does the ombudsman work to prevent complaints?

Our work gives us a unique insight into how complaints arise and how they might be avoided – and we’re always working to share our knowledge and experience.

We share the trends we’ve seen with the regulators, businesses and advisers – from taking part in industry events, to publishing insight reports on issues like payday lending.

And by sharing our approach to individual issues – through our regular newsletter, ombudsman news, for example – we aim to help businesses and consumer advisers understand and deal with complaints as early as possible – without our involvement.