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frequently-asked questions

how do you sort out complaints about PPI?

People contact us with a range of complaints about payment protection insurance (PPI) – whether they’re saying they didn’t know they had PPI, or they’re having problems making a claim.

When we look into complaints about PPI, we consider things like how the policy was sold – or how the claim was handled.

If we decide something’s gone wrong, we’ll consider whether someone’s lost out as a result – and what the business needs to do to put things right. This could mean refunding the cost of the policy – or paying a claim that was previously turned down.

There’s more information on our website about our approach to complaints about PPI.

And if you've got any other questions, get in touch.