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frequently-asked questions

This section gives the answers to frequently-asked questions (FAQs) about:

our publications

our range of publications

what publications are available?

large print and other formats

I'm partially-sighted. Can you send me information in large print?

ordering bulk supplies

how do I order multiple supplies of the ombudsman's consumer leaflet?

licence to print

our company sends out a large number of ombudsman leaflets – can we print them ourselves?


is everything that I can download from your website protected by copyright? There are some useful items that I would like to circulate more widely to colleagues.

use of our logo

I'd like to use your logo – how do I get hold of it?