All FAQs

People contact us with a range of complaints about catalogue shopping - whether there's a problem with the goods themselves, or they're unable to keep up repayments.

When we look into complaints about catalogue shopping, we consider things like whether the terms and conditions were applied fairly - and whether any charges were clearly explained.

If we decide something's gone wrong, we'll consider whether someone's lost out as a result - and what the business needs to do to put things right. This could mean refunding the cost of the goods, or agreeing a suitable repayment plan.

There's more information about our approach to catalogue shopping in our regular newsletter, Ombudsman News.

And if you've got any other questions, get in touch.