Increase to our award limits
13 March 2024
The Financial Conduct Authority (FCA) has confirmed an increase to our award limits from 1 April 2024.
Information for customers on Provident Personal Credit Limited’s scheme of arrangement and complaints to the ombudsman service.
We are aware that Provident Personal Credit Limited’s (“Provident”) proposed scheme of arrangement with its creditors (which includes customers of Provident, Glo, Satsuma and Greenwood) for complaints about unaffordable lending has now been sanctioned by the court.
Where there is a creditor and court-approved scheme like this one, consumers will be able to make a claim for redress directly through the scheme. So it wouldn’t be appropriate for us to consider complaints further. We’ll be writing out to consumers to explain the next steps.
The only exceptions to this are complaints which are about unaffordable lending on or after 18 December 2020, or complaints which aren’t about unaffordable lending. Because these are not covered by the scheme we are continuing to progress them as normal. All other complaints should be referred directly to Provident for consideration under the scheme.
More information can be found on Provident’s website.
We are aware that Provident Personal Credit Limited (“Provident”) is proposing a scheme of arrangement with its creditors (which includes customers of Provident, Glo, Satsuma and Greenwood) for complaints about unaffordable lending.
If it’s approved by creditors and the court, customers with complaints will be able to make a claim for redress directly through the scheme; but if it’s not approved, we understand from the firm’s proposals that it would need to begin insolvency proceedings.
In these circumstances, we’re not progressing complaints further at this stage or taking on any new complaints affected by the scheme. We’ll be contacting consumers who already have complaints with us to let them know the next steps.
More information can be found on Provident’s website.
13 March 2024
The Financial Conduct Authority (FCA) has confirmed an increase to our award limits from 1 April 2024.
1 March 2024
Welcome to the latest edition of Ombudsman News. In this edition, we highlight our latest data, covering complaints about financial products and services between October and December 2023. We also share our online guidance for businesses about insurance complaints.
1 March 2024
Our latest complaints data publication shows that perceived unaffordable lending has driven complaints relating to credit cards to their highest quarterly level.