Today we have published a public consultation on our proposed plans and budget for 2022/23, which is open until 31 January 2022.


The consultation sets out our plans for the coming financial year, including the volumes of complaints we expect to receive and resolve, and our proposed budget and funding arrangements. It also gives an update on our progress this financial year.

Read the full consultation and find out how to send us your response.

We will publish our final plans and budget for 2022/23 before the end of the current financial year, after it has been approved by the Financial Conduct Authority (FCA).

Latest news

Ombudsman News 168

28 January 2022

Welcome to the latest edition of Ombudsman News. In this edition we highlight that there is still time to respond to our plans and budget consultation for 2022/23, some of the topics covered in our recently published blogs, and our online guidance about insurance pricing and renewal.

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Financial regulatory family strengthen Wider Implications Framework

25 January 2022

Regulatory family announce formal agreement for collaboration on matters of common interest.

Press release

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Financial Ombudsman: Insurance checks needed for e-scooters

13 January 2022

The Financial Ombudsman Service is urging e-scooter owners to check their insurance policies to ensure they are covered if things go wrong.

Press release

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