Consultation opens on our strategic plans and budget for 2022/23

Today we have published a public consultation on our proposed plans and budget for 2022/23, which is open until 31 January 2022.


The consultation sets out our plans for the coming financial year, including the volumes of complaints we expect to receive and resolve, and our proposed budget and funding arrangements. It also gives an update on our progress this financial year.

Read the full consultation and find out how to send us your response.

We will publish our final plans and budget for 2022/23 before the end of the current financial year, after it has been approved by the Financial Conduct Authority (FCA).

Latest news

Update: Information for Amigo customers

26 May 2022

Information for Amigo customers on complaints made to the Financial Ombudsman.

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Financial Ombudsman Service secures up to £22 million in redress for consumers

24 May 2022

Outcomes code initiative that asked businesses to resolve complaints more quickly resulted in 6,800 cases being settled.

Press release

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Complaints about PayPal

20 May 2022

PayPal (Europe) et Cie, S.C.A (PayPal) is withdrawing from the Financial Ombudsman Service’s voluntary jurisdiction with effect from 1 December 2022. There will be an impact on the types of complaint we will be able to consider about PayPal.

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