Financial Ombudsman Service publishes its Annual Report and Accounts 2020/21

The Financial Ombudsman’s Annual Report and Accounts 2020/21 has today been laid in Parliament.

The report covers the activity of the Financial Ombudsman for the 2020/21 financial year. It includes commentary from both our Chair and interim Chief Executive and Chief Ombudsman on our performance during the year.

Read our Annual Report and Accounts for 2020/21.

Latest news

Complaints about PayPal

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PayPal (Europe) et Cie, S.C.A (PayPal) is withdrawing from the Financial Ombudsman Service’s voluntary jurisdiction with effect from 1 December 2022. There will be an impact on the types of complaint we will be able to consider about PayPal.

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We’ve published our complaints data from the second half of 2021

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Today we’ve published data showing the number of complaints we received about individual businesses between 1 July and 31 December 2021.

H2 data Data and Insight

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Making a complaint about the British Steel Pension Scheme

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The FCA has today launched a consultation about redress and the British Steel Pension Scheme (BSPS). BSPS members do not need to wait for the outcome of the FCA consultation to complain, they can continue to get in touch with the Financial Ombudsman directly.

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