Financial Ombudsman Service publishes its Annual Report and Accounts 2020/21

The Financial Ombudsman’s Annual Report and Accounts 2020/21 has today been laid in Parliament.

The report covers the activity of the Financial Ombudsman for the 2020/21 financial year. It includes commentary from both our Chair and interim Chief Executive and Chief Ombudsman on our performance during the year.

Read our Annual Report and Accounts for 2020/21.

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PayPal (Europe) S.ar.l. et Cie, S.C.A (PayPal) is withdrawing from the Financial Ombudsman Service’s voluntary jurisdiction with effect from 1 December 2022. There will be an impact on the types of complaint we will be able to consider about PayPal.

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We’ve published our complaints data from the second half of 2021

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Today we’ve published data showing the number of complaints we received about individual businesses between 1 July and 31 December 2021.

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