The Financial Ombudsman’s Annual Report and Accounts 2020/21 has today been laid in Parliament.

The report covers the activity of the Financial Ombudsman for the 2020/21 financial year. It includes commentary from both our Chair and interim Chief Executive and Chief Ombudsman on our performance during the year.

Read our Annual Report and Accounts for 2020/21.

Latest news

The Financial Ombudsman Service launches action plan to change and improve

2 December 2021

Action plan launched to deliver a better service for customers in a rapidly changing financial services environment.

Press release

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Financial Ombudsman Service 20-year anniversary

1 December 2021

Today marks 20 years since the Financial Ombudsman Service officially became the single ombudsman scheme for consumer complaints about financial products and services.

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Financial Ombudsman sees 30% increase in “authorised” scam complaints

24 November 2021

Data shows too many scam victims are not being treated fairly by banks.

Press release

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