News

4 July 2023

Welcome to the latest edition of Ombudsman News. In this edition we highlight a recent speech by our Chief Executive and Chief Ombudsman, Abby Thomas, on our role in the consumer protection landscape and our preparation for the Consumer Duty. We also share our latest annual complaints data and insight for 2022/23.

Consumer Duty Annual data Fraud and scams Home and building insurance Mortgages

19 January 2023

Welcome to the latest edition of Ombudsman News. In this edition we highlight that our plans and budget consultation for 2023/24 closes soon, but there is still time to respond. We also share our latest blog about helping to resolve complaints from small businesses.

SME Financial Difficulties Fraud and scams Unaffordable lending Strategic plans and budget

2 November 2022

Welcome to the latest edition of Ombudsman News. In this edition, we highlight our latest blog for insurers about trends in travel insurance complaints and our guidance for complaint-handling, our new online resource on mobile phone and gadget insurance, and our latest complaints data.

Fraud and scams Blog Insurance Travel Insurance Q2 data

10 November 2021

Welcome to the latest edition of Ombudsman News. In this edition we share our recently published annual report and feedback statement following our recent consultation. We also have a special focus on some of our online resources for financial businesses that help support the aims of #TalkMoney Week.

Fraud and scams Data and Insight Unaffordable lending Consultations and responses

25 January 2021

Welcome to our latest Ombudsman News. In this edition, we highlight our plans and budget consultation feedback deadline and information for consumers and business with complaints caused or impacted by Covid-19.

Fraud and scams Covid-19 Strategic plans and budget

5 June 2020

You can read our annual complaints data and insight, as well as our strategy for the next five years.

Advice Covid-19 Fraud and scams CMC