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chief operating officer appointed

23 July 1999

The Financial Services Ombudsman Scheme Board has today announced the appointment of a Chief Operating Officer for the Scheme. The Board has appointed Ian Marshall who is currently Chief Operating Officer of Lendlease Europe plc.

He will take up the role in late September. In addition to bringing the eight existing schemes together, he will have responsibility for IT, Human Resources and Finance, and will advise the Board on a coherent charging policy. Ian Marshall is a Chartered Accountant. He has previously worked extensively in the financial services sector including roles at Bain Hogg, TSB and Thomas Tilling. He brings a wealth of experience in merger activity and change management to the new scheme, where he will be responsible for its overall efficient operation. Ian's current employer, Lendlease Europe plc is the European subsidiary of the Australian multinational fund management and property development group, one of whose recent developments has been the Bluewater shopping and leisure complex in Kent.

Walter Merricks, Chief Ombudsman said:

I am delighted that we have been able to secure the services of Ian Marshall to this vital role of Chief Operating Officer. Ian brings us some invaluable experience, which I will call on immediately as we commence the complex task of merging the schemes.

Andreas Whittam Smith, Chairman of the Scheme Board, said:

Coupled with our recent appointment of Walter Merricks as Chief Ombudsman, I believe we have the basis of an excellent team to lead and develop a world class Ombudsman Scheme. We will now be able to make significant progress in that task.

Ian Marshall, the new Chief Operating Officers said:

I am excited by the opportunity which this new position at the FSOS offers. It will be a significantly different role for me but one which will call upon the skills and expertise I have developed over many years. I look forward to the challenge of tackling a complex merger and building a new, even better scheme for the benefit of consumers and the financial services industry.

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