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events for businesses with a consumer credit licence

the financial ombudsman service and you...

an invitation to businesses with a consumer credit licence

We are running a series of special events around the country for businesses with a consumer credit licence - giving these businesses the opportunity to find out more about how we work and what we do at the Financial Ombudsman Service.

From 6 April 2007, all businesses that hold a standard consumer credit licence must, by law, comply with new complaints-handling requirements. This affects a wide range of businesses including:

  • businesses whose main activities are lending, credit broking, debt collecting etc
  • businesses such as motor dealers, furniture retailers etc, where consumer credit is secondary to their main activities.

From this date, these businesses will all be covered, by law, by the Financial Ombudsman Service.

to find out more about what this will mean to you, why not come along and meet us at one of our free events, taking place all around the UK

Each event begins at 10.50am. There will be a presentation at 11.00am (lasting approximately 50 minutes), followed by an informal question and answer session. We will be available at each venue until at least 1.30 pm - so if you cannot make it to the presentation, you can come along to meet us and pick up copies of our publications.

There's no need to book - just turn up on the day at the venue that's most convenient for you. We will be organising more of these events - so please keep checking this page for venues local to you.

For more information about what the new complaints-handling requirements mean for businesses with a consumer credit licence, see our section on frequently-asked-questions (FAQs) about consumer credit complaints.

upcoming events

March 2007

Chelmsford, Tuesday 20 March

County Hotel, Rainsford Road, Chelmsford CM1 2PZ

London, Tuesday 27 March

Novotel Tower Bridge, 10 Pepys Street, London EC3N 2NR

some recent events

  • Croydon, Tuesday 13 March
    Croydon Park Hotel, 7 Altyre Road, Croydon CR9 5AA
  • Southampton, Tuesday 6 March
    Jury's Inn, 1 Charlotte Place, Southampton SO14 0TB
  • Cardiff, Tuesday 27 February
    Holiday Inn, Cardiff City Centre, Castle Street, Cardiff CF10 1XD
  • Birmingham, Tuesday 20 February
    Britannia Hotel, 6 Union Passage, New Street, Birmingham B2 4RX
  • Cambridge, Tuesday 13 February
    Great Western Gonville Hotel, Gonville Place, Cambridge CB1 1LY
  • Sheffield, Tuesday 6 February
    Novotel Hotel, 50 Arundel Gate, Sheffield S1 2PR
  • Newcastle Upon Tyne, Tuesday 30 January
    Royal Station Hotel, Neville Street, Newcastle Upon Tyne NE1 5DH
  • Glasgow, Tuesday 23 January
    Ramada Glasgow City Hotel, 201 Ingram Street, Glasgow G1 1DQ
  • Belfast, Tuesday 16 January
    Holiday Inn, Ormeau Avenue, Belfast BT2 8HS
  • Liverpool, Tuesday 9 January
    Britannia Adelphi Hotel, Ranelagh Place, Liverpool L3 5UL
  • Bristol, Thursday 4 January
    Ramada Hotel, Redcliffe Way, Bristol BS1 6NJ
  • Reading, Tuesday 19 December
    Crowne Plaza Hotel, Caversham Bridge, Richfield Avenue, Reading RG1 8BD
  • Chester, Tuesday 12 December
    The Queen Hotel, City Road, Chester CH1 3AH
  • Kent, Tuesday 5 December
    Marriott Tudor Park Hotel & Country Club, Ashford Road, Bearsted, Kent ME14 4NQ
Image: Brigitte Philbey

Photo: Brigitte Philbey, our external liaison manager, at the Consumer Credit Trade Association (CCTA) conference in Nottingham