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warning! protect yourself from "phishing" scams...

9 April 2008

Fraudulent emails that claim to come from banks are currently in circulation – these are known as "phishing" emails and they are used by fraudsters to get personal information from consumers in order to access their online bank accounts.

To help protect yourself generally from fraudulent emails – you should:

  • never respond to a message that appears suspicious
  • never provide personal details – such as your address, phone number etc unless you're absolutely certain the request is genuine
  • never provide any of your banking or credit card details unless you're absolutely certain the request is genuine; and
  • never give anyone your security information, such as your internet/telephone banking password or logon details. No genuine banking firm ever asks you to provide this information.

You should also consider:

  • installing anti-virus software and keeping it up-to-date
  • installing personal firewall software
  • forwarding the suspicious email to

Further help and advice about "phishing" and preventing online banking fraud is available at

media enquiries

  • Emma Parker – phone 020 7964 0966
  • David Cresswell – phone 020 7964 0134
  • out of hours – phone 0771 8658 306

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