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the ombudsman and younger people

a life less painful

We know many students don’t know their rights when it comes to their finances so we’re on a mission to let them know how the ombudsman can help make their life less painful when it comes to money.

why focus on young people?

In our latest research, more than half the 18 to 24 year olds we asked didn’t know about the ombudsman - or how to get a financial problem sorted out for free. And in the last year, only 1% of the complaints we received came from people aged under 25.

We regularly ask young people how they'd prefer to hear about us. Based on their feedback, we've been working with specialist magazines, radio stations, colleges and universities, and student advisers to raise awareness of the ombudsman.

But we'd like to do more. If you're under 25 and have any suggestions about how you think we should let people know about our service, get in touch.

our work with the media

Check out our latest features in some of the leading lifestyle magazines for students and young people:

You can also find out more about the ombudsman through other websites like Student Times
and The Student Room.

And check out our Facebook and Twitter pages for updates, tips on sorting out money problems and getting in touch with us direct.

our work with "trusted individuals"

We continue to work closely with the National Association of Student Money Advisers (NASMA) on a series of joint initiatives including:

We also work with MyBnk, a charity who delivers financial education workshops and microfinance schemes in schools and youth groups. They also provide free resources and lessons plans.

out and about

Our ongoing outreach work involves meeting students and young people around the country including:

  • events at universities, colleges and further education establishments, appearing on plasma screens to job fairs – even talking on university radio.
  • posters in the loos of pubs and clubs in Glasgow letting people know how the ombudsman can help them
  • working with local youth groups in the community, most recently in South London.
  • hosting the young consumers vs parliamentarians money quiz in Westminster, Brighton and Birmingham.

If you are organising or know of any events in your local area for students or young people which you think we should be a part of just get in touch.

image: younger people

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