Ombudsman News issue 154

Welcome to our latest Ombudsman News. Here you can read our latest blogs looking at the impact of Covid-19 on complaints and SMEs, as well as our apprenticeship programme and changes to our Independent Assessor and board of directors.

See our previous editions of Ombudsman News.

Blog: Helping small businesses with life-changing financial disputes

Caroline Wayman, chief ombudsman and chief executive, explains why our experience of having resolved millions of complaints over the last 20 years means we’re well-placed to provide fair and impartial resolutions to what can often be critical financial disputes faced by small businesses.

Who we can help - small businesses

About 99% of small businesses in the UK can bring a complaint to The Financial Ombudsman for small businesses, and our SME website gives more detail to who we can help, as well as how to bring a complaint to us.

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Blog: The impact of Covid-19 on financial service complaints and SMEs – what we've seen so far

Richard Thompson, principal ombudsman and quality director, shares his thoughts on how Covid-19 has impacted small businesses and the type of complaints we're seeing, as well as how our service is playing its part in helping to resolve them.

Half-yearly complaints data

View our half-yearly data which shows the number of complaints received about individual financial businesses.

Join us as an Apprentice

Find out about Apprenticeships at the financial ombudsman service, these include becoming one of our ombudsman, or working in one of our many support functions eg an HR professional or a Project Manager.

Financial Ombudsman Service’s Board appoints new Independent Assessor

The Financial Ombudsman Service announces that Dame Gillian Guy has been appointed as its new Independent Assessor.

Latest news

Ombudsman News 185

24 October 2023

Welcome to the latest edition of Ombudsman News. In this edition we highlight our latest blog which outlines ways of working with us during the complaint-handling process, and the support and resources we offer. We also share our latest data, covering complaints about financial businesses from the first half of 2023.

Business Support Hub H1 data Recruitment

We’ve published our complaints data from the first half of 2023

11 October 2023

Today, we’ve published data that shows how many complaints we received about financial businesses in the first half of 2023.

Complaints data Data and Insight H1 data Press release

Ombudsman News 178

19 January 2023

Welcome to the latest edition of Ombudsman News. In this edition we highlight that our plans and budget consultation for 2023/24 closes soon, but there is still time to respond. We also share our latest blog about helping to resolve complaints from small businesses.

SME Financial Difficulties Fraud and scams Unaffordable lending Strategic plans and budget

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