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ombudsman news

issue 20

September 2002

about this investment issue of ombudsman news

In this issue we provide an update on the treatment of windfall benefits in mortgage endowment cases. The regulator's recent publication of its guidance on the matter, after a period of consultation, means that firms can now finalise any unsettled pension review cases that include windfalls.

Still on the subject of mortgage endowment cases, and in response to requests from a number of firms, we outline how - when we calculate redress - we treat any "top-up" endowment policies that the customer may have.

Finally, as always, we include a selection of some of the wide range of cases we have dealt with in the last few months.

Jane Whittles
principal ombudsman

Walter Merricks, chief ombudsman

ombudsman news gives general information on the position at the date of publication. It is not a definitive statement of the law, our approach or our procedure.

The illustrative case studies are based broadly on real-life cases, but are not precedents. Individual cases are decided on their own facts.