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ombudsman news

issue 42

December 2004/January 2005

an introduction to the Financial Ombudsman Service

We have recently updated "an introduction to the financial ombudsman", a brief guide intended primarily for firms that don't generally have much direct contact with us. It outlines our procedures and our general approach to resolving disputes.

You can download the complete guide from our publications page.

To order copies (free of charge), contact our orderline – 020 7964 0092 – or email

Walter Merricks, chief ombudsman

ombudsman news issue 42 [PDF format]

ombudsman news gives general information on the position at the date of publication. It is not a definitive statement of the law, our approach or our procedure.

The illustrative case studies are based broadly on real-life cases, but are not precedents. Individual cases are decided on their own facts.