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ombudsman news

issue 50

November/December 2005

our workingtogether events for firms

very lively and interactive

totally relevant to my day-to-day work

we gained so much from the day

really useful and enjoyable

These are just a few of the many positive comments we’ve received over the past year from delegates at our workingtogether conferences. During 2005, getting on for 500 financial services practitioners attended these events – held at a variety of venues across the UK.

For many of the delegates, the highlight was the opportunity to meet some of our senior ombudsmen and discuss topics of mutual interest in an informal atmosphere. Some delegates had a lifetime of experience in financial services – others were fairly new recruits. All of them said they found the events useful and informative.

Plans for our 2006 series of events are well advanced. Watch out for details on our events pages.

Walter Merricks, chief ombudsman

ombudsman news issue 50 [PDF format]

ombudsman news gives general information on the position at the date of publication. It is not a definitive statement of the law, our approach or our procedure.

The illustrative case studies are based broadly on real-life cases, but are not precedents. Individual cases are decided on their own facts.