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ombudsman news

issue 69

April / May 2008

ombudsman focus: information about the ombudsman service - tailored to meet your needs

Specially tailored to meet the needs of different types of businesses and consumer advisers - our easy-to-read guides provide essential information about the ombudsman service and the way we work.

Each guide includes information of particular relevance to its target audience, as well as providing a clear overview of:

  • the complaints-handling procedures
  • the role of the ombudsman service in helping to resolve disputes - and in helping to prevent complaints arising in the first place; and
  • the types of information and support the ombudsman service offers businesses and consumer advisers.

a guide for larger businesses - working together with the ombudsman [PDF version opens in new window]

Intended for businesses that deal regularly with complaints and the ombudsman service, this guide is likely to be of particular interest to people working in complaints departments, compliance units and customer service departments.

smaller businesses and the ombudsman [PDF version opens in new window]

A guide aimed at businesses that are covered by the Financial Ombudsman Service but don't usually have much contact with us.

a handbook for advice-workers [PDF version opens in new window]

Intended for professional consumer advisers working in local authority trading standards departments, Citizens Advice, debt advice agencies and other front-line consumer advice agencies

We also provide a wide range web of resources including FAQs, a series of quick guides for businesses, online consumer credit resources, technical notes - and much more.

image of ombudsman news

ombudsman news gives general information on the position at the date of publication. It is not a definitive statement of the law, our approach or our procedure.

The illustrative case studies are based broadly on real-life cases, but are not precedents. Individual cases are decided on their own facts.