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corporate plan and 2010/11 budget

January 2010

this corporate plan and budget

This document consults on the Financial Ombudsman Service's workload forecasts and proposed budget for the financial year 2010/11. It also provides an update on progress with our longer-term corporate plan.

Our financial and reporting year runs from 1 April to 31 March. Our annual review, published each June, records what happened in the previous year. Our corporate plan and budget, published each January, looks forward.


We invite your views on our workload forecasts and proposed budget for 2010/11 and on our corporate plan - to reach us by 22 February 2010. Please send your comments to:

Adrian Dally
Financial Ombudsman Service
South Quay Plaza
Marsh Wall
E14 9SR