We’ve published our latest quarterly data – alongside insight about complaints related to Covid-19

Data and Insight

Today we’ve published data showing the number of complaints we received between April and June 2020. We’ve also published insight into themes we’re beginning to see in complaints resulting from Covid-19.

Our Q1 2020/21 complaints data shows that we received 110,695 new enquiries and 57,509 new complaints between April and June 2020. On average, we upheld 32% of the complaints we resolved.

We’ve also published our latest quarterly data showing the number of complaints we’ve received and resolved about claims management companies (CMCs).

Alongside this, we’ve published insight about complaints resulting from Covid-19 and the impact on consumers and SMEs. We’re sharing some of the ways we’ve seen the pandemic has affected consumers and small businesses – with complaints about business interruption insurance, debt and financial difficulty, and travel and event cancellations.

We’ve received more than 3,500 complaints related to Covid-19 – almost a quarter of these are from consumers who had their travel plans disrupted and have had their insurance claims declined by their insurer.

Latest news

Credit card complaints hit all time high

1 March 2024

Our latest complaints data publication shows that perceived unaffordable lending has driven complaints relating to credit cards to their highest quarterly level.

Q3 data Complaints data Data and Insight Press release Credit Cards

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Ombudsman News 187

14 December 2023

In this edition, we share our latest quarterly complaints data. We also highlight our Plans and Budget Consultation for the 2024/25 financial year and our opening hours over the festive period.

Q2 data Data and Insight Strategic plans and budget

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Vehicle issues now account for a quarter of all financial complaints

14 December 2023

Complaints relating to vehicle issues now make up 25% of all cases, according to new data released today by the Financial Ombudsman Service.

Press release Q2 data Complaints data Data and Insight

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