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about us


details of how we can provide information about our service in different formats (for example, Braille, large print and audiotape)

contact us

address, contact details and location map

Cymraeg - in Welsh

freedom of information and data protection

frequently-asked questions

this section of the website allows quick and easy access to the more commonly-asked questions about the Financial Ombudsman Service on a whole range of issues

information for businesses covered by the ombudsman service

this section gives you quick and easy access to the more commonly-asked questions on a wide range of issues relating to the Financial Ombudsman Service


help with this site

how to complain

hints to help you complain effectively to the firm - and details of what to do next, including downloadable Word 2000 and PDF versions of our complaint form


links to websites that give general information about consumer finance and the charities we work with


latest updates and media enquiries contacts



all our publications, plus details of how to order supplies

our consumer leaflet

consumer factsheets on ...

ombudsman news

technical resource for businesses and advice workers

annual reviews

complaints data

corporate plans & budgets

guides for businesses

our series of factsheets on a range of technical issues:

ordering supplies of our consumer leaflet

policy statements


useful links