Financial Ombudsman Service

for consumers

complained to your bank, insurance company or finance firm - but still not happy?

for businesses

information for businesses covered by the ombudsman service

guides for businesses

accessibility and different needs

listen to our consumer leaflet [mp3-format audio-clip]
information about our service in different formats and languages
our outreach work in the community
rate our website and service with our 3-minute online survey

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what are you looking for?
payment protection insurance (PPI)
look at case-studies in our newsletter ombudsman news
our technical approach to insurance, investment and banking & credit complaints
financial products most complained about - and the outcome of complaints to the ombudsman (our "uphold" rates)

web focus this week

image: annual review

a quarter of a million complaints – and the lives behind them

ombudsman service publishes annual review of personal finance disputes
our other publications