Helpful information if you want to make a complaint, including how we can help you, what’s involved and how we’ve helped other people.
9 August 2018
We’ve heard that a number of people have been receiving calls and letters from scammers claiming to be from the Financial Ombudsman Service.
The Financial Ombudsman Service doesn't write to or phone people out of the blue to ask for personal information or to ask for money. We would only contact you if you’ve been in touch with us to register a complaint.
30 May 2018
Today sees the publication of our annual review, which reflects the achievements of our service in 2017/2018.
Using case studies and insight, we’ve drawn out three themes we’ve seen in the problems people have brought to us: vulnerability; new ideas, new challenges; and loyalty & trust.