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about us

We were set up by Parliament to resolve individual complaints between financial businesses and their customers. We can look into problems involving most types of money matters - from payday loans to pensions, pet insurance to PPI. If we decide someone's been treated unfairly, we have legal powers to put things right.

If you have a complaint about a financial product or service and you're not sure how to get started, get in touch. You can ring us on 0300 123 9 123 or 0800 023 4567.


  • Wondering about mis-sold PPI – or think you have a complaint? We can give a free and unbiased answer. Find out more about PPI and how we resolve complaints about it.
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latest news

  • ombudsman news 142

    We have now published our latest issue of ombudsman news – the final countdown. We answer some of the questions we hear most often around PPI. And Charlie Sweeney explains what’s been happening at the ombudsman service since the FCA’s PPI campaign began.

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