skip tocontent

We were set up by Parliament to sort out complaints between financial businesses and their customers. We can help with most financial services – including banking, insurance, PPI, loans, mortgages, pensions and investments. If something’s gone wrong, we have the power to put it right.

if you’ve got a complaint

Helpful information if you want to make a complaint, including how we can help you, what’s involved and how we’ve helped other people.

icon of exclamation mark

a warning about scammers…

9 August 2018

We’ve heard that a number of people have been receiving calls and letters from scammers claiming to be from the Financial Ombudsman Service.

The Financial Ombudsman Service doesn't write to or phone people out of the blue to ask for personal information or to ask for money. We would only contact you if you’ve been in touch with us to register a complaint.

Take a look at the full news story for more information.

annual review 2017/2018 cover image

our annual review 2017/2018

30 May 2018

Today sees the publication of our annual review, which reflects the achievements of our service in 2017/2018.

Using case studies and insight, we’ve drawn out three themes we’ve seen in the problems people have brought to us: vulnerability; new ideas, new challenges; and loyalty & trust.