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logo: stonewall - diversity champion logo: committed2equality

working here…

Each year we help more than two million people who contact us with a problem they need sorting out.

We weigh up all the evidence and make a fair decision – which can be life changing. Seeing both sides of the story is what we do. So if you have the kind of perspective we're looking for, we'd really like to hear from you.

we're currently recruiting for

  • lead HR management information (MI) analyst

    permanent | salary £50,000 - £55,000 plus excellent benefits – London docklands

    Can you bring our data to life and help our HR team provide a strategic and insightful service?

    As part of the HR department’s service to the organisation, making the very best use of the information we have access to about our people is crucial. Leading a small team of HR MI analysts, you’ll propose, design and deliver the reports which will inform our wider HR strategy – and offer your expert analysis on the data you generate.

    You’ll take care to understand your stakeholders’ reporting needs, then gather the right data and create visually compelling dashboards – while paying close attention to the stories behind it, and what this means for the organisation as a whole.

    Naturally, you’ll be an expert user of Microsoft Excel and ideally have a good understanding of HR analytics and best practice. But beyond your technical ability, you’ll have a keen eye for spotting trends, and the communication skills to present your results and conclusions in a clear, useable way. You’ll also be confident in leading projects and taking ownership of this vital aspect of our HR department.

    To find out more, take a look at the job profile.

    If it sounds like your kind of role – go ahead and apply now.

    The closing date for applications is 30 September 2016

    lead security analyst

    permanent | salary up to £70,000 plus excellent benefits – London docklands

    Our customers trust us – and rely on us – to look after their data safely for them. And we hold a great deal of very sensitive information. So it’s crucial that we handle our customers’ data according to our information security policies and standards.

    Our security analysts need someone to lead them as they work across the organisation, making sure that people are following the correct governance procedures at all times. Your team will deal mainly with middle managers here, advising and guiding them about security in a way that they can understand.

    You’ll be leading a small team of analysts in an IT department that’s growing as technology becomes increasingly important in the way we deliver our service as an organisation. And as we provide more services digitally to our customers, we’ll have new security challenges to overcome. So this role offers the chance to put good foundations in place – both for you and for the organisation.

    Having worked in a security team or function within a medium-sized or large organisation, you’ll have a good understanding of an ISO27001 based information security management system. You’ll have used your excellent communication skills to engage and educate colleagues at all levels of an organisation – in a way they can understand. Your knowledge of the Data Protection Act and other relevant legislation will help us make sure we’re compliant. And you’ll also have the ability to coach and mentor your team members as you develop them in their roles.

    Take a look at the job profile to find out more. And if you believe you’re the right person for the role – go ahead and apply now.

    The closing date for applications is 31 December 2016.

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logo: stonewall - diversity champion logo: committed2equality

… as a free, independent service for consumers, we help people from all backgrounds – and all parts of the community – to settle complaints they might have with their financial service provider.

We want the people we employ – and our work culture – to reflect and value the diversity of our customers. We're also fully committed to helping all our people fulfil their potential – with first-class training and outstanding opportunities for career development.

And we adapt to the needs of our people, customers and job applicants in many different ways. For example, to make sure we provide reasonable adjustments, we have a dedicated team to liaise with people who let us know they need extra support.

By doing the right thing by everyone we deal with, by being committed to fairness, and by respecting difference – we believe we can offer a service we can be proud of.

our chief ombudsman

who's qualified to settle complaints?

The technical, academic and professional qualifications of our adjudicators and ombudsmen are as varied as the work we cover – from mortgages to portfolio management.

The backgrounds of our people are similarly varied. We have accountants and lawyers working for us as well as former IFAs, insurance brokers, bankers and trading standards officers. We list the backgrounds of all our ombudsmen on our website.

But what makes a good adjudicator or ombudsman is more than just letters after their name. It's the ability to stand back to get a clear picture of what's really going on – to weigh up the arguments and arrive at decisions fairly and impartially.

This is also true for judges and magistrates – who similarly don't need to list their qualifications to demonstrate their ability to do the job.

So there's no "standard" adjudicator or ombudsman qualification. When recruiting, we're looking for open-minded, cool-headed people – with experience that proves they've got solid judgement and the perspective to see all sides of the story.

 

our commitment to professional development

Knowledge is at the heart of what we do at the ombudsman service. This is why we are committed to the professional development of our employees. As well as providing a wide range of on-the-job training and support, we offer employees the chance to take in-house and external training courses, and to study for relevant qualifications.

We also provide sponsorship for qualifications through the Chartered Institute of Bankers in Scotland, Chartered Institute of Securities and Investments and Chartered Institute of Insurance (CIOBS, CISI and CII) which employees can apply for.

 

the benefits we offer

As part of our overall remuneration package, we offer a "flexible benefits" plan. This entitles you to a number of core benefits including:

  • membership of our money-purchase pension scheme
  • 25 days holiday
  • life assurance
  • permanent health insurance
  • accidental death and injury cover and
  • private medical care.

You can create a tailor-made benefit package to suit your own particular circumstances, by choosing to boost or reduce any of these benefits – and/or to select additional ones (such as critical illness cover, dental cover and travel insurance). We also offer season ticket loans.

looking for a different role?

All our current opportunities are on this page. Please keep coming back if you don’t see a role for you on here right now.

You can also send us your CV – we’ll keep your details and might contact you in the future about working here.