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Our people are at the heart of our service and have a unique mix of experience, background, knowledge and personality. But what they all have in common is a passion, and an ability to solve the problems people talk to us about.

  • talent and performance manager

    salary £45,000 to £60,000 plus excellent benefits – permanent – London docklands

    Can you manage the talent and performance initiatives across the organisation?

    As our new talent and performance manager, your role will be to ensure that we have performance and talent processes in place to help colleagues achieve their potential, and have the opportunity to build rewarding careers with the service.

    You’ll design and implement our annual talent and performance activities, building the right tools and developing our talent and succession plans across the service to help us meet our commitments. In particular, you’ll design and develop our talent management approach from scratch, and work with colleagues in HR to imbed it across the organisation.

    You’ll need to work with our employee insight data, and bring in research and best practice thinking to ensure that, in support of our diversity and inclusion strategy, we have clear processes in place to enable colleagues to progress their careers at the service on merit, ensuring that fairness is at the heart of everything we do.

    To succeed in the role, you’ll need demonstrable experience and expertise of delivering in a similar position, including being accountable for succession planning, talent management and development, talent systems and reporting metrics. Solution focussed with outstanding communication skills, you’ll have the ability build excellent relationships and think creatively to solve problems. And you’ll ideally be CIPD qualified, with experience of using psychometric tools.

    To find out more, take a look at the job profile.

    If it sounds like your kind of role – go ahead and apply now.

    The closing date for applications is 27 May 2018.

    download job profile apply now


    starting salary £27,000 plus excellent benefits and the potential to progress to £31,000 within 12 months, depending on your performance – permanent – London docklands

    These roles are available on a full time and part time basis – the initial training period in our academy is six months and we’d ask that you can commit to full time hours for the first four weeks

    As an investigator, you’ll be part of a small team, at the heart of what we do – helping sort out financial services problems for our customers. Supported by an ombudsman manager, you’ll be accountable for getting to the bottom of our customers’ complaint and investigating things thoroughly, to find answers to problems that are fair and feel fair.

    You’ll do this by listening carefully to both sides, asking the right questions and using your sound judgment – as well as drawing on the expertise and knowledge of those around you. You’ll need to build trust, manage expectations and explain what you think, and why – both in writing and over the phone. And you’ll do this in a way that’s straightforward and clear for everyone to understand.

    Help us make money matters fairer – who we’re looking for

    You’ll thrive in an environment where no two days are the same – and you’ll be motivated by doing the right thing. You’re confident at cutting through the confusion to give people the help they need in a clear and balanced way. You’re a natural problem-solver, who is open minded and uses common sense to resolve complex and challenging situations.

    Ideally, you’ll have experience of helping people in a customer-facing or case handling role. And while a knowledge and understanding of financial services and products is beneficial – it’s not essential. Importantly, you’ll have a desire and curiosity to learn and build your knowledge – be self-motivated and able to organise and juggle a number of competing priorities.

    Find out more about how you can make a difference at the ombudsman service by taking a look at the job profile.

    If this sounds like you then apply now.

    The closing date for applications is 27 May 2018.

    download job profile apply now

    business information manager

    salary up to £70,000 – permanent – London docklands

    Can you help us deliver all reporting across the service.

    Our business information manager will be responsible for all reporting that is delivered across the service. You’ll be responsible for ensuring that the gathering of requirements and development of reporting is achieved in a collaborative way with stakeholders so it can be delivered quickly and accurately.

    You’ll be responsible for the best use of our business intelligence software, and working closely with the head of business information & systems in our strategic thinking on what reporting requirements we may need for the future ombudsman service.

    You will need to have experience working with business intelligence software, and have direct experience of the software development life cycle as well as excellent technical knowledge and practical knowledge of providing reporting. You’ll also have demonstrable experience of managing a team including giving feedback, coaching and developing people and teams to be the best they can.

    If this is a challenge you’d be keen to tackle and you’d like to find out more – take a look at the job profile.

    To apply, tell us why you're the right person for this role (in no more than 500 words, please). We'd also like to see your most up to date CV.

    The closing date for applications is 30 May 2018.

    download job profile apply now

    solutions architect

    salary up to £60,000 plus excellent benefits – permanent – London docklands

    Can you work with the organisation to help design an IT estate that suits our needs now and in the future?

    Our architecture team own all of the concepts and designs for the IT department. As our solutions architect, you’ll meet customer needs in a very high profile position in the organisation. You’ll work with business analysts and technical colleagues to understand our IT requirements and then create the high-level designs we will use to maintain and upgrade IT systems.

    You’ll have experience as a solutions architect in a similar sized organisation, ideally with experience of CRM (customer relationship management) software and a detailed understanding of how different technologies can integrate. You’ll need to be able to engage with stakeholders across all areas of the organisation, helping to create technical roadmaps and solution visions and taking them through the design process – you’ll need to be skilled in describing technical concepts to our leaders. Solution architects also provide a watching brief through the implementation phase of a solution.

    This is a great opportunity to make an impact in a department that’s currently going through significant change, and your expertise will help ensure we have technical solutions that meet our current and future organisational needs.

    To find out more, take a look at the job profile.

    If it sounds like your kind of role – go ahead and apply now.

    download job profile apply now

    apprenticeship programme partner

    salary up to £30,000 (equivalent to £50,000 on a full time basis) – part time, 18 month fixed term contract – 21 hours across three days a week - London docklands

    To use the new government apprentice levy in the most effective way, we’ve been pulling together the strategy for a new apprenticeship programme to develop certain key skills amongst our current people, as well as developing a future apprenticeship programme for new starters.

    As our new apprenticeship programme partner, you’ll build on some of our existing work to implement a best in class apprenticeship programme that meets particular targets and organisational objectives. You’ll work across the organisation and with key colleagues in the HR department, while bringing insight from outside the Ombudsman, to make sure our programme is engaging, well organised and meets legal requirements – including administering the online digital levy account. And you’ll play a key role in making sure we have the right partnerships with training providers who are exceeding our expectations.

    There’s a lot of interest in the success of this programme amongst our colleagues, and you’ll be delivering reports and presentations to let people understand key updates and developments.

    To succeed in this role, you’ll really need to know your stuff when it comes to the apprenticeship landscape and the apprenticeship levy. And you’ll also need a track record of designing and developing apprenticeship schemes at all levels, using outstanding communication, project management, relationship building skills and supplier management skills.

    To find out more, take a look at the job profile.

    If it sounds like your kind of role – go ahead and apply now.

    download job profile apply now

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