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Our people are at the heart of our service and have a unique mix of experience, background, knowledge and personality. But what they all have in common is a passion, and an ability to solve the problems people talk to us about.

  • maintenance and helpdesk assistant

    salary £23,000 - permanent – London docklands

    Our busy and fast paced facilities department acts as the first point of contact for building maintenance tasks and office moves. As a maintenance and helpdesk assistant you’ll carry out tasks and maintenance repair works that have been reported to our facilities team through the facilities helpdesk.

    You’ll be the first point of call, looking after out facilities helpdesk system dealing with any issues raised, which could involve setting up meeting rooms, desk moves, plumbing and basic repair works. You’ll also be carrying out floor walks to make sure they are safe and clean for our colleagues to use, reporting any findings- being pro-active is extremely important as we want to put thing right before it becomes an issue.

    Our support teams are crucial in making our service run like clockwork, so you’ll be very hands on – our “go to” person with the willingness and flexibility to assist where possible. With your excellent customer service skills, you’ll help to achieve results – not just in terms of the number of jobs you do, but in quality terms too. You’ll need to help identify where things can be improved and how best you can work together as a team to provide a great service.

    To succeed, you’ll need to have some previous experience in building maintenance including manual handling, heating controls and basic plumbing. You’ll also have a good knowledge and understanding of buildings, especially when it comes to health and safety matters. This is an opportunity to use your practical experience in a fast paced, consumer facing role, within a supportive organisation which put fairness at the heart of everything we do.

    Take a look at the job profile to find out more.

    To apply, please upload your CV and tell us why you're the right person for this role (in no more than 500 words, please).

    The closing date for applications is 27 March 2018.

    download job profile apply now

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