if you think you've been mis-sold payment protection insurance (PPI)
1. complain to the business that sold you the PPI
If the business you think sold you the PPI isn't listed below – or if you're unsure about anything – we can help. We can get in touch with the business for you, tell them about your complaint, and ask them to investigate it.
- phone our consumer helpline on 0300 123 6222 or 0800 121 6222
Monday to Friday – 8am to 8pm
Saturday – 9am to 1pm
- Bank of Scotland: Halifax/Bank of Scotland , PO Box 548, Leeds LS1 1WU phone 08457 25 35 19
- Barclays: Barclays PPI Dept, Leicester LE87 2BB phone 0845 755 5555
- Capital One: Executive Office, Capital One, PO Box 5281, Nottingham NG2 3FA
- Citibank: Citibank International plc, Global Consumer Banking, PO Box 49930, London SE5 7XT phone 0800 00 55 00
- Co-op: Customer Feedback, The Co-operative Bank plc, 4th Floor, Miller Street, Manchester M60 0AL phone 0844 826 7805
- Halifax: Halifax/Bank of Scotland, PO Box 548, Leeds LS1 1WU phone 08457 25 35 19
- HSBC: HSBC, PPI Complaints, PO Box 6177, Coventry CV3 9HPU phone 0800 881 155
- Lloyds: Lloyds TSB, Tredegar Park, Newport NP10 8SB phone 0845 6012 683
- MBNA: The Customer Advocate Office, MBNA Europe Bank Limited, PO Box 1004, Chester Business Park, Chester CH4 9WW
- RBS: Royal Bank of Scotland Group, 5th Floor, Hardman Boulevard, Manchester M3 3AQ phone 0800 015 0319
- Santander: Complaints, Santander UK PLC, PO Box 1125, Bradford BD1 9PG phone 0845 600 6014
2. ask us to look at your complaint
If you're not happy with how the business has dealt with your complaint, you can ask us to look into it for you at the ombudsman.
You will need to fill out our complaint form and the PPI questionnaire – so that we know all the important facts about your case. We can help you do this.
- phone our consumer helpline on 0300 123 6222 or 0800 121 6222
Monday to Friday – 8am to 8pm
Saturday – 9am to 1pm
8 out of 10 cases we take on are now about PPI. And with 2,000 new cases arriving every day, the ombudsman is taking on its biggest job ever.
If you've already got a PPI complaint with us, we've got a special section on our website to keep people updated on what's happening.
