This section answers a number of frequently-asked questions (FAQs) about:
other than handling individual disputes, does the ombudsman ever talk to businesses and trade associations to find out what we think?
how can I receive regular news updates about what's happening at the ombudsman service?
does the ombudsman publish any statistics and feedback on complaints and complaints-handling trends?
how can I find out about the ombudsman's approach to cases?
what guides have you produced to help steer businesses through the ombudsman process?
how can I get copies of these and other publications?
how does the ombudsman service keep in touch with the issues that affect smaller businesses?