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ombudsman news, events and outreach

Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec


our plans and budget...

25 March 2015

... are now finalised and approved for 2015/2016

money matters in Belfast

23 March 2015

we’re in Belfast this week – hearing about local problems at the Northern Ireland discussion forum, and talking to advisers on Consumerline about faulty goods bought on credit

on the buses in Birmingham

23 March 2015

the ombudsman is in the Midlands to remind people there to contact us if they’re having money problems 

opening our front doors

18 March 2015

on Saturday 700 people joined us in Tower Hamlets for our first open day, meeting our people and finding out more about what it means to be part of the ombudsman

stumped by insurance issues?

12 March 2015

we’re at the home of Hampshire Cricket in Southampton, talking to the Chartered Insurance Institute about how we can help them to make things better for consumers

still smiling

11 March 2015

Sally Young from the ombudsman is at Smile London to share how we communicate with the people who work here

Leeds-ing the way

11 March 2015

whether it’s about what we can ask a business to do to put things right or how we help consumers in financial difficulties, we’re in Leeds answering advice workers' questions and hearing about local problems

everything e-money

11 March 2015

we’re meeting the Electronic Money Association today to talk through payment problems and how to create a positive complaints experience

PPI – what’s happening

9 March 2015

Caroline Wayman, chief ombudsman, chats to Adrian Chiles on BBC Radio 5 Live about what’s happening with PPI

helping out in Hertfordshire

3 March 2015

following a sold out session last year, we’re back in Hatfield – meeting local businesses and sharing how we can help them get things right for their customers from the start

cars, credit and complaints – part two

3 March 2015

because of high demand, we’re running our workshop again for finance providers, manufacturers and trade bodies – discussing complaints where consumers are unhappy with the quality of vehicles they’ve bought using credit agreements

inclusion week

2 March 2015

the ombudsman hosts a range of events this week to celebrate equality and diversity - how recognising difference can help improve customer service


cars, credit and complaints

26 February 2015

we’re hosting a workshop with finance providers, manufacturers and trade bodies to talk about complaints where consumers are unhappy with the quality of vehicles they’ve bought using credit agreements

gathering in Glasgow

25 February 2015

the ombudsman is in Glasgow for The Gathering – an event for people working in voluntary groups to meet up and learn from each other in order to help their customers

medical matters

24 February 2015

we’ve invited insurers to join us at a forum we're hosting – to meet our ombudsmen, share their thoughts and ask questions about our approach to private medical insurance complaints

linking-up with Lincoln

24 February 2015

we’re at the annual Lincoln Poverty Conference, sharing ideas with other organisations about managing debt and financial hardship

ombudsman publishes latest complaints data on individual financial businesses

24 February 2015

speaking up on mortgages problems

19 February 2015

David Cresswell from the ombudsman chats to BBC Radio Wiltshire about how important it is to face up to mortgage problems – before they get out of hand

love is in the air

14 February 2015

the ombudsman’s Caroline Wells joins Share Radio’s Valentine’s Day special to talk romance and finance

inspecting gadget insurance

11 February 2015

the ombudsman chats to BBC Radio 4’s You & Yours about the rise in the number of gadget insurance complaints

the local Derby

10 February 2015

we’re chatting with community advisers in Derby about local issues, finding out what they are seeing and letting them know how we can help consumers with money problems – from financial hardship to payday loans

Ulster calling

7 February 2015

David Cresswell from the ombudsman chats to BBC Radio Ulster’s On Your Behalf about our new tips on power of attorney

helping people with power of attorney problems

4 February 2015

the ombudsman publishes tips today to help banks and consumers avoid problems when supporting people who are losing the capacity to manage their finances


sharing is caring

28 January 2015

chief ombudsman, Caroline Wayman, joins Sarah Pennells at Share Radio for a chat about travel insurance

pretty in pink

28 January 2015

the ombudsman features in Pink News, Europe’s largest gay news service, after we highlight Ms B’s plight in ombudsman news

don't let hitting the slopes hit your insurance ...

27 January 2015

issue 123 of ombudsman news features case studies on winter sports cover and shares a statistical snap shot of our work from the last quarter

on your behalf

24 January 2015

the ombudsman chats to BBC Radio Ulster’s On Your Behalf about the rising number of packaged bank account and payday loan complaints we’re sorting out

backstage tour of PPI

22 January 2015

we’re welcoming a group of PPI consumers in to meet us to provide a glimpse into how we’re dealing with their cases

doing our fair share

17 January 2015

the ombudsman talks to Share Radio – the UK’s first radio station dedicated to money matters – about what to watch out for to avoid being scammed

heaven is a place on earth

17 January 2015

the ombudsman checks-in at the Gay Star Travel Expo in London's Heaven to talk travel insurance

know the score

17 January 2015

Caroline Wells from the ombudsman talks credit ratings with Savvy Woman

broadcasting in Bradford

15 January 2015

Caroline Wells from the ombudsman chats to BCB 106.6FM, Bradford’s community radio station, about ways to avoid being scammed

financing your fitness

14 January 2015

with 2015 underway, the ombudsman shares our top tips with Pride on getting your finances into shape

cutting complaints

12 January 2015

you might not expect the ombudsman to crop up on Hairdressers Journal Interactive – but we use a range of everyday channels to highlight how we can help people with financial problems

into the West (Midlands)

7 January 2015

Martyn James from the ombudsman chats to BBC Radio West Midlands about the complaints we’re seeing from Birmingham and what we can do to help

financial ombudsman consults on plans and budget for the year ahead

6 January 2015

new year, new start

5 January 2015

with Christmas out of the way, it’s a good time to think about how to get money savvy in the new year – we’ll be tweeting a top tip every hour to get your finances into shape this January

news updates for 2014 »

image on train

media enquiries

phone or email
Martyn James or Katherine Liggatt
press office - 020 7964 1234
out of hours - 07901 118 018

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