The power to settle financial complaints.
The power to settle financial complaints.
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1 February 2012
the Court rejects Europ Assistance's legal challenge against the ombudsman's key ruling on "volcanic ash-cloud" travel-insurance claims
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31 January 2012
we publish a summary of responses to our consultation on the practical issues involved in publishing ombudsman decisions
31 January 2012
the progress we have made on our "equality and diversity action plan" is independently assessed – and signed-off a year early – as part of our commitment to doing the right thing by everyone we deal with
30 January 2012
Zee, the magazine for subscribers to the Asian TV network, asks the ombudsman for new year cashflow tips on making the most of your money in 2012
27 January 2012
more case studies and guidance added to our online technical resource – setting out the ombudsman's approach to disputes over whether payment protection insurance (PPI) was sold or not – including letters we have sent about this to financial businesses and to claims-management companies
25 January 2012
Tony Boorman, principal ombudsman, speaks at the BBA’s retail-banking seminar on the new Financial Conduct Authority – about the importance of building confidence and trust in financial services through a new approach to regulation, complaints and customer service
21 January 2012
David Cresswell from the ombudsman service takes part in the money slot on the BBC1 breakfast show – to talk about the ombudsman's approach to motor insurance disputes involving the valuation of a vehicle that's been written-off
17 January 2012
[issue 99 - PDF version opens in new window]
12 January 2012
the National Audit Office (NAO) reviews the efficiency of the ombudsman service, as it gears up to face further unprecedented demand for its services
11 January 2012
our first complaints-prevention training day of the year takes place in Chester – for front-line community workers and consumer advisers from across the North West and North Wales
10 January 2012
the ombudsman features in the 2012 issue of Family Health magazine – distributed across sports and fitness centres in the UK – helping new parents to get their finances into shape in the new year
6 January 2012
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