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ombudsman news 141

15 August 2017

Today we publish our latest issue of ombudsman news – where credit’s due. It features case studies showing how we’ve resolved complaints about different forms of credit. We also share our latest quarterly complaint statistics and give an update on what’s been happening with PPI.

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the big Yorkshire phone in

10 August 2017

David Cresswell from the financial ombudsman joins presenter Andrew Edwards on BBC Radio Leeds for "The Big Yorkshire Phone In".

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Pride 2017

11 July 2017

This weekend, members of our staff joined colleagues from the FCA, the Bank of England, Money Advice Service and the Financial Services Compensation Scheme to march at this year’s Pride in London.

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a “human” approach to customer service..

29 June 2017

Chief ombudsman, Caroline Wayman, is a guest speaker at the BBA’s annual banking conference - to talk about PPI, alternative dispute resolution and a “human” approach to customer service.

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our annual review

Watch our Chief ombudsman, Caroline Wayman review the year in complaints..

Read the 2016/2017 annual review



latest events

We organise and take part in roadshows, exhibitions and events for businesses and consumer advisers across the UK - helping to prevent complaints and encouraging consumers and businesses to settle problems themselves.

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for more information...

Here are some useful contacts if you'd like to know more about us...

media enquiries - phone 0207 964 1234

technical advice (for businesses and consumer advisers) - phone 0207 964 1400

consumer helpline - phone 0800 023 4567

or email our stakeholder team for enquiries about events, speakers, or information about our service