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ombudsman news, events and outreach

Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec


private medical insurance

20 August 2014

our technical resource now covers our approach to private medical insurance complaints

what keeps you awake at night?

19 August 2014

worried about a payday loan? ... you’re not alone ... find out how we can help

ombudsman news - latest issue now available

19 August 2014

issue 119 - our chief ombudsman, Caroline Wayman, reflects on interesting times for the lending sector, including payday lending

ombudsman warns consumers about payday loan middlemen

19 August 2014

look north

12 August 2014

Martyn James, from the ombudsman, is on BBC Yorkshire’s Look North for a chat about travel insurance and pre-existing medical complaints

guiding graduates

5 August 2014

the journey from student to graduate can be a tricky one – we share our top tips to help smooth the way with The Graduate Guide



31 July 2014

it’s  Brighton Pride this Saturday – if you’re going, have a great time and don’t forget to  blow your whistle or tweet us your snaps

money worries aired

31 July 2014

Samantha Hargreaves from the ombudsman chats to Isle of Wight Radio about how the ombudsman is helping islanders get their money worries sorted

supporting smaller businesses in Reading

28 July 2014

we’re meeting smaller businesses in Reading to talk about how we can help them deal with complaints without the need for us to get involved

out and about in Ashford

24 July 2014

we're meeting Age UK to share how we can help with problems older consumers might face

new chief ombudsman appointed

23 July 2014

lending a hand in Leeds

23 July 2014

we’re chatting with community-advice workers in Leeds about issues like payday lending - and explaining how we can help

the ins and outs of critical illness cover

22 July 2014

we’ve just updated our online technical resource with information on our approach to cases involving critical illness cover

ombudsman news - latest issue now available

22 July 2014

issue 118 includes our quarterly complaints data and PPI case studies covering issues such as "set off" and comparative (alternative) redress

technical data on redress for mis-sold pensions

18 July 2014

our technical note has been updated with new assumptions (as from July 2014) for calculating redress for mis-sold pensions

answers in Altrincham

16 July 2014

it's all things PPI in our smaller businesses workshop – from how we handle PPI complaints to mis-sold policies

navigating the north-west

15 July 2014

we’re meeting smaller businesses in Preston to let them know what support's available to help them get things sorted without the need for us to get involved

chatting things through with Citizens Advice

10 July 2014

we’re meeting with Citizens Advice in Wigan and Otley to talk about about the types of financial complaints consumers share with us

on the retirement panel

10 July 2014

we’re answering questions from the audience at the 50+ show in London about a range of problems which older consumers may face

problems on the promenade

9 July 2014

we’re chatting to community-advice workers in Blackpool and sharing our approach about complaints from consumers facing financial difficulties

face your finance fears

8 July 2014

ombudsman urges people to confront their fears and speak up about payday loan debt

listening in Lancashire

8 July 2014

we’re meeting consumer advisers in Burnley to hear about the problems they’re having brought to them – and sharing how we can help

Bolton Wanderers

3 July 2014

Rory Stoves from the ombudsman chats to Bolton FM about what we're doing to help people from the area get things sorted

go west

3 July 2014

we’re meeting community advisers in Weston-Super-Mare and Bristol – hearing about the issues they're seeing and sharing how we can help with financial hardship complaints

trading places

2 July 2014

we're with Trading Standards in Harrogate at their national conference – highlighting how we work with them

fraud, families and fairness

2 July 2014

we’re running an event for banks and building societies on complaints involving disputed transactions

summer made easy

2 July 2014

we share our tips in Wellbeing Magazine, on avoiding getting burnt financially


Oldham stories

30 June 2014

Samantha Hargreaves from the ombudsman chats to Dave at Oldham Community Radio about the things people there are asking us about 

reaching out to smaller businesses in Wales

26 June 2014

we’re speaking with smaller businesses in Mold and sharing our experience of what good complaint handling looks like

the stories behind the numbers

24 June 2014

our latest issue of ombudsman news shares case studies on health and medical insurance and credit

chatting in Cheshire

24 June 2014

we’re meeting with consumer advisers in Crewe and Warrington – talking about situations where we might award compensation for trouble and upset after a business has made an error

technical data on income protection

24 June 2014

we share our approach on income protection insurance in this latest addition to our online technical resource

aspiring to get things right

23 June 2014

our outreach work in the community sends us to Birmingham to talk with the charity Aspire – and hearing how people's financial circumstances may change after an injury and how we can help

hundreds and thousands

20 June 2014

Hakon – the feisty Viking we drafted in to explain om-buds-man – has now been watched over 10,000 times on YouTube

imagine all the people

19 June 2014

Samantha Hargreaves chats to Imagine FM – Cheshire’s number one music station – about how the ombudsman can help people from the area get things sorted 

talking things through in Taunton

19 June 2014

we’re meeting smaller businesses in Somerset to let them know more about how we resolve cases

insuring fairness

19 June 2014

we’re in Manchester hosting the second of our motor and property insurance conferences – sharing our experience and looking at some of issues we see with insurance

problem solving with "ADR"

18 June 2014

we respond to government consultation on the role of "alternative dispute resolution" (ADR) – getting problems sorted without the courts

all dried up

13 June 2014

the ombudsman chats to BBC Radio Somerset to help consumers affected by the January floods who are still having trouble with an insurance claim

dealing with debt

13 June 2014

we’re meeting frontline advisers from National Debtline in Birmingham to hear about the issues people are calling them with – and to let them know how we can help get a financial problem sorted

spreading the word

13 June 2014

we’re working with Tessa Jowell MP and Caroline Noakes MP in their constituencies – meeting consumers and answering their questions about our service and sharing how we can help them sort out financial problems

trouble and upset

12 June 2014

ombudsman Caroline Mitchell talks to insurers about compensating people for the impact a complaint has had on them and how the ombudsman can help businesses do the right thing

insuring fairness

12 June 2014

we’re meeting over 65 motor and property insurance claims-handlers to talk about some of the typical complaints brought to us and sharing what we see

beside the seaside

5 June 2014

continuing our tour of the South West we’re in Bournemouth meeting consumer advisers to find out about the issues they’re seeing – and letting them know what the Vikings did for us

getting things sorted in St Austell

4 June 2014

we’ll be chatting to smaller businesses about what it means for them when they receive a complaint

talking money at the Lewisham financial fair

4 June 2014

we're on hand at Lewisham pensioners' financial fair – answering questions about financial problems and how the ombudsman can help get them sorted

Money Advice Scotland

4 June 2014

for the next few days we’ll be in Perth meeting money advisers to find out about the issues they’re seeing

talking problems in Plymouth

3 June 2014

we’re meeting with over local consumer advisers and charities to let them know more about the ombudsman and how we can help with issues like payday lending and financial hardship


making connections in Colchester

29 May 2014

we’re meeting with local businesses in Colchester to answer their questions about how the ombudsman resolves complaints – and to work through some typical cases

rain, rain, go away …

27 May 2014

if your weekend was a washout, why not cheer yourself up with a look at our latest animated videos on YouTube:

record numbers of disputes – as people look for honest answers

20 May 2014

confab in Conwy

19 May 2014

we’re meeting the Money Advice Liaison Group in North Wales – listening to the problems they’re seeing and chatting about how we can help with issues such as unaffordable lending and debt collecting

calling all credit providers

19 May 2014

we’re hosting a seminar for 60 short term credit providers and debt management businesses – we’ll be sharing our experience and discussing our approach to complaints where consumers have sought help because they’re in financial difficulty

chief ombudsman / chief executive

18 May 2014

appointment details now available (closing date for applications: 13 June 2014)

looking to the future

15 May 2014

on the money

15 May 2014

Martyn James is live in studio with BBC Radio 4’s Money Box Live helping out listeners with their money worries

getting out and about in Glasgow

15 May 2014

we’re heading out with local MPs Anas Sarwar and Ann McKechin to meet people in Glasgow – and answer any questions they may have about the ombudsman and on issues like payday lending or financial hardship

ombudsman announces record mortgage complaints as financial difficulties increase

14 May 2014

farms, food, fowl and finances in Northern Ireland

14 May 2014

we’re meeting local people at the Balmoral agricultural show in Belfast, to share how we can help them sort out financial problems

we're talking home truths on air

14 May 2014

Martyn James and Caroline Wayman talk mortgages on BBC Breakfast and Five Live - encouraging lender creativity to help get people back on track

ring any bells?

14 May 2014

the om-buds-man turns Northern Ireland’s phone boxes bright yellow

mixing at the Institute of Money Advisers conference ...

13 May 2014

... with money advisers from across the UK – letting them know when we might be able to help their clients get a problem sorted

answer me this

13 May 2014

we're joined by consumer group @WhichUK for a Twitter question and answer session – for a flavour of what people are tweeting visit @financialombuds

all in a day’s work

12 May 2014

the ombudsman is in the studio with All FM – community radio station in Manchester – for a good old chat about all things ombudsman

talking in Tonbridge

9 May 2014

we’re talking at the South East Consumer Empowerment Partnership Kent, about the complaints we see and how we help get them sorted

join the Kew in Richmond

7 May 2014

we’re sharing ways smaller businesses can sort out complaints so consumers don’t need to get the ombudsman involved

southern comfort

7 May 2014

Martyn James is live on BBC Radio Devon’s breakfast show for a chat about how the ombudsman is helping people from the region get things sorted out

sorting things out in Stockwell

7 May 2014

we’re sharing how we can help sort out consumers’ financial complaints with community advisers in South London

a match made in Devon

6 May 2014

Sam Hargreaves chats to Torquay's radio station, Palm FM, about the increase we've seen in financial complaints from the area over the last year

all in a Twitter

1 May 2014

each day, we speak to over 1,000 people about PPI alone – and if you follow us on Twitter, we’re tweeting live updates all day from our PPI teams

chatting about complaints in Cambridge

1 May 2014

we’re sharing how we can help with complaints about financial hardship with Cambridge Citizens Advice


independent living

29 April 2014

we’re in Birmingham taking part in Naidex – meeting disabled consumers and carers and answering questions they have about financial problems

settling complaints in St Albans

29 April 2014

we’re meeting local businesses to let them know how we look at complaints and how we can help get problems sorted early on

express yourself

23 April 2014

the ombudsman chats to local radio station Express FM – about the complaints we’re seeing from Hampshire

don’t get done, get Dom (and David)

17 April 2014

David Cresswell from the ombudsman chats about all things insurance with Dominic Littlewood on the BBC’s Don’t Get Done, Get Dom

fire away

16 April 2014

the ombudsman is on Fire FM – local radio in Bournemouth – for a chat about the burning local issues that are getting consumers hot under the collar

on the Maidstone trail

16 April 2014

we’re meeting local businesses in Kent to let them know how we can help them if they have an unhappy customer

networking in Nottingham

15 April 2014

last year over 200,000 people first heard about us through a consumer advice agency – so we’re hosting an advisers' workshop to learn more about the issues they’re seeing and share how we can help

say cheese

10 April 2014

sharing our voice without being snappy on Instagram – the massively popular photo and video-sharing app

getting to the bottom of things in Glasgow

9 April 2014

we’re meeting with local financial businesses to share our approach to getting complaints sorted

all disquiet on the western front

9 April 2014

we chat to Isles FM – local radio based in Stornoway on the Western Isles – about why people from the area get in touch with us

on the Ayr in Scotland

8 April 2014

Martyn James chats to West FM – a regional radio station based in Ayrshire – about the problems local people are getting in touch with us about

happy new year!

7 April 2014

hopefully you’re looking forward to a hassle-free 12 months in this financial year – but to help you stay wary with your planning we're sharing some tips in Wellbeing magazine

don’t get done, get Dom

4 April 2014

Caroline Waymen chats to Don’t get Done, Get Dom – BBC’s consumer rights show – about what you can do if you’ve a problem with a loan

supermarket sweep

4 April 2014

we’re in Tesco in Airdrie with Pamela Nash MP this morning – and in Alloa’s Asda with Gordon Banks MP this afternoon – answering questions about all types of financial problems from PPI to payday lending

nae bother

3 April 2014

from Stanraer to Stornaway, one in every ten complaints to the ombudsman hails from north of the border – David Cresswell chats to BBC Radio Scotland

working with MPs in Glasgow

3 April 2014

many people turn to their MPs when faced with a problem, so we’re hosting a training session for Scottish MP caseworkers

Shepperton Matters

3 April 2014

we work with the media across the UK to make sure people know what to do if they have a problem – see our latest feature in Surrey-based Shepperton Matters about those affected by the floods

from the Somerset levels

2 April 2014

eight weeks after the West Country flooding, the ombudsman talks to BBC Radio Somerset about sorting out insurance problems

talking debt in Dundee

2 April 2014

our tour of Scotland takes us to Dundee to meet local community advisers to share our approach to complaints from consumers in financial difficulties

tricks of the trade

1 April 2014

it may be April Fool's Day, but scammers are busy all year round – so here's our tips to help you beat the tricksters

getting together in Glasgow

1 April 2014

last year Glasgow was in the top 5 places people called us from so we’re visiting to meet consumer advisers to find out about the issues they’re seeing


taking the credit

31 March 2014

from getting on the electoral roll to cutting up your old cards, the ombudsman shares some credit scoring tips with 50 Plus Magazine

our plans and budget ...

27 March 2014

... are now finalised and approved for 2014/2015

reaching out in Manchester

27 March 2014

visit our stand and say hi to Mark and Ashley from our outreach team at the 50+ show this weekend - they'll be happy to answer questions about older consumers financial problems

technically tweeting

27 March 2014

follow our outreach team @financialombuds as they share a selection of things businesses are asking their information help line

talking business in Bournemouth

27 March 2014

we’re meeting with financial businesses in Bournemouth, working through case studies and helping them get things sorted for their customers

scam emails

26 March 2014

sorting out problems in Peterborough

25 March 2014

we’re in Cambridgeshire chatting to consumer advisers about how we can help with payday lending and mortgage problems

complaints help keep things on track

25 March 2014

in our latest issue of ombudsman news Tony Boorman shares how complaints can help improve services

and so forth

24 March 2014

the ombudsman chats to Edinburgh-based Radio Forth about the complaints we’re getting from the area

learning by the Loch

21 March 2014

we’re in Inverness learning about the problems consumer advisers are seeing and sharing how we can  help them help their clients

gathering in the Highlands

20 March 2014

we join the knowledge network at the fourth annual Citizens Advice Highland Gathering in Strathpeffer to talk about our role and how we can help

we can work it out

19 March 2014

we're in Liverpool chatting with local businesses about their experiences with complaints - and explaining how we can help them work things out for their customers

spreading the word in Wales

19 March 2014

we're heading to Swansea to meet with local community advisers to share our approach to complaints about financial hardship and payday lending

up-on the Tyne

18 March 2014

we're meeting smaller businesses in Newcastle to share our top tips for sorting out complaints

credit where it’s due

17 March 2014

Tony Boorman chats to BBC Radio 4 consumer affairs show You & Yours about the problems one unlucky consumer had with his credit file

Worksop workshop

14 March 2014

we’re working with front-line consumer advisers in Worksop to share our approach to some of the common problems they see

Scot a complaint?

13 March 2014

Caroline Wells chats to Real Radio Scotland and Dundee-based station Wave 102 about the complaints we’re getting from the area and how the ombudsman is able to help people there get things sorted out 

getting complaints on track

13 March 2014

Tony Boorman, ombudsman, talks at the Office of Rail Regulation’s annual conference – on how ombudsmen help to make markets work fairly for people with problems

forging relationships in Sheffield

13 March 2014

we’re listening to community advisers to find out more about the financial hardship faced by people in Sheffield

reaching out to the forum

13 March 2014

we’re at the Consumer Council's financial forum talking about our outreach work across Northern Ireland

on the money

12 March 2014

Martyn James chats to BBC Radio 4’s Money Box Live about all things insurance and how the ombudsman can help with complaints

talking credit in Blackpool

12 March 2014

we're at the Credit Awareness Conference in Blackpool sharing our approach to complaints about payday lending and letting them know how we can help people move on from financial problems

learning in Londonderry/Derry

10 March 2014

we're with financial businesses in Londonderry/Derry, sharing case studies and chatting about the decisions we make on the issues we see

PPI mis-selling and moving on

5 March 2014

Tony Boorman talks at the launch of the Citizens Advice report on lessons to be learned from the PPI mis-selling scandal

ombudsman releases latest complaints data on individual financial businesses

4 March 2014

five a day

4 March 2014

Tony Boorman chats to BBC Radio 5 live about our latest complaints data

staying savvy

3 March 2014

Martyn James chats to Sarah Pennells of Savvy Woman about what people can do if they have a home insurance problem and how the ombudsman can help


changes to our “voluntary jurisdiction” rules on “eligible complainants”

28 February 2014

Woking 9 to 5

27 February 2014

we're in Woking meeting with local community advisers to share our knowledge of dealing with problems about payday lending and people in financial hardship

breakfast with the ombudsman

26 February 2014

Martyn James from the ombudsman chats to BBC Breakfast about all things PPI

live from the ombudsman

26 February 2014

join us @financialombuds as we tweet some of the things you're telling us through our helpline

Caroline Tees off with PPI

24 February 2014

Caroline Wayman from the ombudsman chats to BBC Radio Tees about what’s happening with PPI

as far as possible

24 February 2014

the ombudsman talks to PosAbility Magazine – the UK’s biggest disability lifestyle magazine – about why it’s so important to look after your pennies

foundations for the future

21 February 2014

our latest three-yearly external review is now well underway, with the Future Foundation working with us and a wide range of stakeholders on the future of complaint resolution in 2025

social in Scotland

20 February 2014

follow our live tweets to find out what money matters are troubling our Glasgow community

heading to Halifax ...

20 February 2014

... to meet with the Insurance Institute to let them know more about the ombudsman and to share our approach to insurance complaints

chop chop

17 February 2014

Nadia from the ombudsman shares her top tips with Blackhair Magazine and tells the story of how she embraced her natural style

student finance

17 February 2014

as part of National Student Money Week, we’re in the student unions up and down the UK to let students know the ombudsman is here to help with any complaints they're having with bank accounts – have a look at a selection of the photos

Court of Appeal ruling on redress after ombudsman

14 February 2014

consumers cannot sue a financial business for additional redress after accepting compensation through the ombudsman, rules Court of Appeal

the sky’s the limit

14 February 2014

Caroline Wayman from the ombudsman, talks to Sky News about annuities following a review of the market by the FCA

advice for stormy times

13 February 2014

if you’ve been affected by the recent storms and floods and don’t know how to get help, check out the BBC Online or read our recent article in ombudsman news

it's National Student Money Week

11 February 2014

so we're talking to URN – a student radio station in Nottingham – about what young people can do if they run into problems with credit

knowing Your Money

8 February 2014

as the banks announce what money they’re putting aside to cover PPI claims, we talk to BBC News, Your Money about the story so far

5,000 and counting

7 February 2014

our Twitter follower count has broken the 5,000 barrier – thanks to everyone for taking an interest in what we do – and, of course, if you're not already, get following @financialombuds

what's driving complaints?

4 February 2014

Martyn James from the ombudsman chat to BBC Radio 2’s Simon Mayo Drivetime about what we’re seeing at the moment with PPI

what’s the scam?

3 February 2014

as scammers get ever more sophisticated we're receiving more enquiries about fraud – so we talk out on BBC Solent about "vishing" to raise awareness of the risks so you don't get caught out


fair outcomes for customers

31 January 2014

Tony Boorman, chief ombudsman, talks to the Insurance Institute of London about what an insurer should know about its customers

carrying the torch to Stratford

30 January 2014

we're near the Olympic park in Stratford meeting community advisers from the local area to talk about the issues they’re seeing and how we can help them get things sorted

latest figures on the complaints we're seeing

28 January 2014

in our latest issue of ombudsman news Tony Boorman discusses our plans for the year ahead and we share our latest figures on the complaints we're seeing

Caley call

27 January 2014

we talk to Radio Caley – Glasgow Caledonian University's student radio station – about what happens when there’s an IT systems glitch and customers can’t get their cash

payday loan danger day

24 January 2014

today's when people are most likely to turn to a payday loan to bridge that gap between Christmas and their next pay packet

leading the way

21 January 2014

we talk to financial advisers at the APFA regional seminar in Leeds about resolving complaints and what we're seeing

gone vishing

20 January 2014

we highlight the story of a consumer who was caught out by "vishing" – the scam where people are conned, often over the phone – into transferring their money into a fraudster's account

cheque this

17 January 2014

the ombudsman is on BBC Radio 4’s You and Yours today – to chat about cheque complaints – if you missed it tune in here

banking on land investments?

16 January 2014

we chat to BBC Radio 4’s consumer affairs programme You and Yours about land banking

Pinterest only

15 January 2014

check out the ombudsman on Pinterest – the pinboard-style photo-sharing website – for all our videos, magazine articles and pictures from out and about

all’s fair in love and Warwickshire

10 January 2014

Tony Boorman chats to BBC Radio Coventry and Warwickshire about the complaints we’re receiving from the area and how the ombudsman is able to help

ombudsman publishes corporate plan and budget

9 January 2014

financial ombudsman consults on plans for resolving unprecedented number of complaints while reducing budget by 20%

out with the old, in with the new

8 January 2014

we talk to 50 Plus – the local magazine for the over 50s – about how you’re never too old to get into good spending habits

weather warnings

7 January 2014

as severe weather warnings continue across the UK, we’ve seen a surge of enquiries about our approach to storm damage – if you’re concerned about how the storms could affect your home contact your insurer

new year solutions

2 January 2014

we chat to BBC1’s Breakfast and Radio 5 Live’s Wake Up to Money about getting the year off to a good start - if you haven’t already, check out some of our top new year tips

news updates for 2013 »

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media enquiries

phone or email
Martyn James, Rory Stoves or Katherine Liggatt
press office - 020 7964 1234
out of hours - 07901 118 018

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