Financial Ombudsman received 53,600 cases in the first quarter of 2026/27
22 July 2026
Case levels at the Financial Ombudsman Service remained stable in the first quarter of 2026/27, newly published data showed today.
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Financial Ombudsman Service appoints permanent Chief Executive Officer and Chief Ombudsman
20 July 2026
The Financial Ombudsman Service Board has appointed Jenny Simmonds as permanent Chief Executive Officer and James Dipple-Johnstone as permanent Chief Ombudsman.
‘Buy now, pay later’ users will soon be able to bring complaints to the Financial Ombudsman
8 July 2026
From 15 July, consumers can bring eligible complaints to us about BNPL agreements if they can't resolve things with their provider.
Festival refunds are not guaranteed so know your rights, warns the Financial Ombudsman Service
4 June 2026
As festival season gets going, many consumers may not understand their rights to getting their money back if things go wrong.
Financial Ombudsman resolved more than 220,000 cases in the last year
21 May 2026
New complaints coming to the Financial Ombudsman Service have returned to more historical levels, following a previous year of significant increased demand.
Financial Ombudsman Service urges holidaymakers to check their travel insurance cover
19 May 2026
We are reminding holidaymakers to double-check their travel insurance ahead of the spring bank holiday getaway.
Financial Ombudsman Service announces new charity partnership with Dementia UK
15 April 2026
Employees voted to support Dementia UK – the UK’s specialist dementia nursing charity – over the next two years.
FCA confirms the increase to our award limits
1 April 2026
The Financial Conduct Authority has confirmed the increase to our award limits for the coming financial year.
Financial Ombudsman Service sets out its plans for service delivery and reforms for the year ahead
31 March 2026
Today we have published our Plans and Budget for the 2026/27 financial year where we have set out our priorities for the next 12 months.
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