Here you’ll find all of the information you need to make a complaint and get in touch.
You can ring us, Monday to Friday (8am to 8pm) or Saturday mornings on: 0300 123 9 123 or 0800 023 4567.
The business you’re unhappy with has to have a chance to fix your problem before we can get involved. They have up to eight weeks to sort things out for you.
If you’d like us to contact them for you – just give us a call and we’d be happy to help.
If the business hasn’t responded within eight weeks, or you’re unhappy with their reply, get in touch.
If you’re sending us a paper complaint form, make sure you sign it then just pop it in the post with any supporting paperwork, like bank statements or policy documents.
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